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Benefit And Eligibility Worker (Human Services Specialist 3) – Store Front Office

Company

Department of Human Services
Address , The Dalles, 97058
Employment type FULL_TIME
Salary $3,265 - $4,913 a month
Expires 2023-09-16
Posted at 8 months ago
Job Description
Initial Posting Date:
08/14/2023
Application Deadline:
09/04/2023
Agency:
Department of Human Services
Salary Range:
$3,265 - $4,913
Position Type:
Employee
Position Title:
Benefit and Eligibility Worker (Human Services Specialist 3) – store front office
:
Position Title: Benefit and Eligibility Worker (Human Services Specialist 3) – store front office
Applications accepted: August 14th, 2023 – September 4th, 2023
Location: The Dalles, Oregon (potential hybrid; part-time in office, part-time telecommute)
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the
Equity North Star
as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
  • Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
  • If you have federal student loan debt or are thinking of going back to school, then you might benefit from the Public Service Loan Forgiveness Program . If you make 120 qualifying payments on your student loan while working full-time for a qualifying employer, your student loan debt may be forgiven.
  • When you join the ODHS , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
  • We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!
  • We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.
Join our eligibility team in The Dalles!
Have you always wanted to be part of a collaborative, dynamic, and diverse team? If you are looking for an opportunity to start a new career that makes a difference in peoples' lives and have a desire to help others, this position may be for you!
The Office of Self Sufficiency, which is part of the Oregon Department of Human Services, is looking for a talented individual to serve as a Benefit and Eligibility Worker at our office in The Dalles. In this role you will be part of a team that provides assistance and conducts interviews in person and over the phone to determine eligibility for Oregonians seeking services from our agency.
This position is housed in The Dalles ODHS branch office. While this position is not remote, part-time telecommuting may be requested after successful completion of initial training. The selected candidate will be expected to report to the office on scheduled telecommute days for both planned and unplanned events, as business needs require.
If you have bilingual language skills, you are encouraged to apply! All languages are welcome and utilized to better serve our Oregonians. We offer bilingual differential pay, which is an extra 5% of the employee’s base pay upon passing test(s) evaluating your proficiency in a language other than English. Please note, bilingual language skills are not required for this position.
Self-Sufficiency Programs Mission:
To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty. The Self Sufficiency offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical programs, refugee services, and domestic violence services.
To be considered for an interview, your application and/or resume must clearly show that you meet the minimum qualifications (required) and describe which of the essential attributes you possess (desired). Your application and/or resume will be used when completing a pay equity assessment. The pay equity assessment determines your pay rate/salary step, so complete and detailed history of work, education, and other experience is helpful.
Minimum qualifications / What you need to qualify:
  • Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience.) A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications.
  • Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.
ESSENTIAL ATTRIBUTES:
  • Approachable/team oriented: Demonstrated commitment to developing relationships that establish trust, approachability and adaptability amongst individuals with diverse learning and communication styles. Inclusive and respectful of others’ contributions and ideas.
  • Active listening: Ability to provide excellent customer service to diverse customers in a manner that demonstrates active listening and compassion.
  • Managing high volume of work: Ability to complete tasks, duties, projects, and obligations with deadlines that produce high-quality results.
  • Trauma-informed: Knowledge of the impact of trauma on others and yourself, understanding and utilizing tools to support self and others in regulating during times of stress.
  • Accuracy and attention to detail: Ensuring you have a complete understanding of the task you're working on. Ability to accurately complete highly technical, detailed work.
  • Explain laws, rules, & policies: Ability to learn and articulate complex laws, rules, and policies in a customer-focused manner, to non-technical audiences.
Summary of duties:
As a Benefit and Eligibility Worker, you will...
  • Write clear and concise case notes to summarize information gathered from applicant and collateral sources.
  • Assess applicant family strengths and needs, connecting individuals and/or families to other resources and programs in the community.
  • Other duties as assigned.
  • Determine initial eligibility for agency administered programs such as: medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), long term care services, etc.
  • Conduct interviews by phone and in-person to gather information to assess and determine need for services and benefits.
Working conditions:
  • Priorities and procedures may change daily and require the ability to be flexible in application of procedures.
  • Experience high volume of computer work, using various computer programs in a fast-paced environment.
  • This position is not remote. Work is conducted on-site at The Dalles branch office. After initial training, hybrid schedule flexibility is negotiable. Hybrid schedules require in-office work at least 50% of the time.
  • Will require sitting at a computer or telephone for prolonged periods of the workday.
  • Contact with the public, including contact with Oregonians experiencing emotional and financial stress.
  • Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.
How to apply:
  • If you are not a current State of Oregon employee, view this application instructional video .
  • A cover letter is not required for this application. However, you may attach one if you wish. This may help the manager understand better how you possess the essential attributes.
  • After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
  • Current State of Oregon employees: Apply via your employee Workday account.
  • Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
Additional requirements:
  • May require a valid driver’s license or other acceptable method of transportation.
  • Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
  • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Helpful information:
  • This recruitment may be used to fill future vacancies.
  • This position is represented by the Service Employees International Union (SEIU).
  • Have questions about Workday or want some tips on understanding the state application process? Check out our Oregon job opportunities page.
  • If you need an accommodation under the Americans with Disabilities Act, have questions or need assistance with the application process, please email Alissa Walker or call/text her at 503-519-1807. Please be sure to include the job requisition number.
  • The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Please review the Classification and Compensation page for more details, or you may visit our website for information on Pay Equity.
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