Beneficiary Service Representative Jobs

If you are a problem solver, resourceful, and looking to make a difference for your family as well as others we want you on our team. Help us deliver exceptional experiences to our members as a Work from Home/Remote Beneficiary Customer Service Representative (BSR).

Responsibilities

The Beneficiary Service Representative (BSR) will:

• Act as customer advocate by resolving complex concerns in an accurate and timely fashion
• Deliver a consistent customer experience by providing efficient and timely resolutions to our Tricare beneficiaries & providers
• Prioritize workload to continuously answer incoming calls and maintain established schedules
• Demonstrate ability to make good business decisions aligned with our Humana values

Perks & Benefits

• Amazing PTO (Paid Time Off)
• Eligibility for associate wellness and rewards program
• Annual Incentive (Bonus) Opportunity
• Career Mobility
• Full Benefits effective Day 1 of employment
• Tuition Reimbursement & Student Loan Refinancing
• Robust 401K plan through Charles Schwab

Required Qualifications

• High level of confidence using technology with ability to navigate multiple screens or web browsers at one time
• Successfully receive interim approval for government security clearance (eQIP - Electronic Questionnaire for Investigation Processing)
• Demonstrated ownership to problem-solve independently
• Our Department of Defense contract requires U.S. Citizenship for this role
• 2 years or more of work experience in a professional, customer service-driven environment
• Must be flexible and able to work an 8-hour shift sometime between the hours of 8:00 a.m. -7:00 p.m. EST no matter the time zone that you reside
• Excellent verbal and written communication skills

Work-At-Home Requirements
To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Satellite, cellular and microwave connection can be used only if approved by leadership

Preferred Qualifications

• Knowledge of customer service principles and practices – formal training or experience
• Call Center Experience
• College degree (Associate’s or Bachelor’s) highly preferred
• Experience in healthcare, military or managed care environment

Additional Information

Work Days/Hours: After Training the expectation is to work Monday – Friday; must be able to work an 8 hour shift between the hours of 8:00 a.m. – 7:00 p.m. EST. No matter the time zone that you reside in.

Training: 6-8 weeks 8:00 AM – 4:30 PM EST with no time off during training. Shifts will be assigned during the time offer is extended.

Interview Process:
As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

#LI-Remote

Scheduled Weekly Hours

40