Behavioral Health Patient Care Coordinator

Come work for Marimn Health - voted one of the Best Places to Work in the Inland Northwest in 2018, 2019, 2020, 2021 AND 2022 and Modern Healthcare's Family Friendliest Employer in 2020!
Fantastic benefits, flexible schedules, paid holidays and ability to choose vacation times!
Your employer paid benefits include:

• Generous PTO with the ability to earn additional personal days.
• Employer paid life insurance.
• 401(k) plan with 5% employer match after 1 year of employment.
• Short and long term disability.
• Medical, Dental, Prescription, and Vision for employee and all legal dependents.

Please note that this position is in Plummer, ID. Carpool opportunities are available.
Position Summary: The Behavioral Health Patient Care Coordinator exists to help patients obtain access to Behavioral Health clinicians. This position is responsible for scheduling patients, facilitating check in for appointments, and following up with patients as needed. The successful applicant will possess strong customer services skills as well as the ability to follow process as indicated by protocols.
QUALIFICATIONS: High school diploma or GED required. Availability to work as scheduled on clinic days. Consistent work history indicating exemplary attendance, excellent customer service and the ability to work positively and efficiently with both the public and in a team oriented environment required. Cashiering experience preferred. Physician/Dental/Optical/Chiropractic scheduling within NextGen Electronic Practice Management experience preferred. Experience working in a Behavioral Health setting preferred. Keyboarding, computer and 10-key experience preferred. Excellent verbal and written skills required. Previous experience providing excellent customer service both on the phone and in person while managing stressors without projecting on the patient or team members preferred. A minimum of two years sobriety, and currently drug-free required.
PERSONAL CHARACTERISTICS

• Understands and practices confidentiality.
• Must have consistent work attendance record.
• Possesses the ability to work independently, is detail oriented, organized, and works under pressure. Meets deadlines.
• Possesses demonstrated ability to perform as a team player.
• Maintains positive peer relationships and provides assistance in a friendly, helpful manner to all patients, visitors and staff.
• Ability to handle a large volume of detail-oriented work in a sometimes stressful environment.
• Demonstrates cultural sensitivity.

ADA ESSENTIAL FUNCTIONS

• Pulling up to 30 lbs.
• Pushing up to 30 lbs.
• Manual dexterity of hands/fingers for writing, computer input.
• Must be able to verbally interact with staff, clients and public.
• Able to lift up to 20 lbs.
• Walking 25% of the day.
• Standing 25 to 50% of the day.
• Vision: adequate to read 12-point type with or without use of corrective lenses.
• Hearing: within normal limits with or without use of corrective hearing devices.

RESPONSIBILITIES:

• Files MH documentation electronically using NextGen Document Management.
• Obtains third party insurance information if needed and communicates with First Impressions and Revenue Office.
• Provides administrative assistance to the Department Manager, Director and staff of the Behavioral Health Department, to include copying, faxing, scanning and emailing of essential program forms and correspondence.
• Schedules appointments, confirms appointments by telephone.
• Other duties as assigned.
• Maintaining the waiting area in a neat and professional manner.
• Routes incoming client forms to proper provider/staff member.
• Monitors and maintains adequate intake materials for new client intakes.
• Communicates with clients regarding procedures for intake process and when clients can expect to be contacted by provider/staff member.
• Willingness to assist all Behavioral Health staff if requested.
• Serves as back up to Office Manager for department staff meetings and serves as the recorder of meeting minutes when needed.
• Initiates patient visit and ensures check-in procedures are competed efficiently and appropriately to create the encounter and initiate the billing of charges. Verifies patient demographics, assigns appropriate rendering provider; attaches correct and updated insurance to the encounter.
• Confirms authorization for Medicaid clients and confirms submission of Wellness Assessments to OPTUM.
• Types minutes and distributes to all staff in a timely manner.
• Assists SUD providers with preparations for group activities.
• Assists BH Office Manager with mental health case closings and sends case closing letters to clients not seen is the last 30 days.
• Provides correct forms to clients depending on their specific needs. Assists clients with completing intake forms.
• Prepares mental health and SUD release of information forms for client signature.
• Answers and appropriately directs incoming phone calls for the entire Behavioral Health Department.
• Creates a welcoming, safe environment for all visitors to Marimn Health BH Department.
• Schedule patients for Child Play Therapy room.
• Assists patients without alternate resources by providing contact information and/or introduction to the organization's Outreach and Enrollment Team responsible for assisting patients with evaluation of alternate resources.
• Monitors provider schedules for availability in case of crisis patients in medical or urgent walk-ins.
• Assures that clients are properly checked in for appointments and informs providers when client has arrived.
• Assists with office supply inventory and ordering of both program and office supplies as needed.
• Checks in all SUD and mental health group participants in NextGen Patient Management.
• Responsible for coordinating with case manager and provider ahead of SUD visit.

PM22

PI229529130