CROWNE PLAZA SUFFERN

Crowne Plaza Suffern is a hotel and conference center nestled between the lower Hudson Valley, Northern New Jersey, Bergen County and 40 minutes from New York City. Click here for more information.

THE ROLE

Position: Banquet Manager

Reports To: Food & Beverage Director or General Manager

COMPANY OVERVIEW:

Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.

We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.

POSITION PROFILE:

Supervise banquet captains and staff in the completion of the assigned functions and set-up, as well as oversee the service and break-down functions in a safe, accident-free manner. Expected to be attentive to guest needs and making them feel welcome, comfortable, important and relaxed, at all times. Manage all administrative functions such as scheduling, purchasing for the department, hiring and terminations of associates all in a fiscally responsible manner. Works closely with catering and convention services.

ESSENTIAL JOB FUNCTION:

• Perform Manager-on-Duty functions and shifts as assigned.
• Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean.
• Ensure that the name of every staff member assigned to an event or function appears on the banquet sign-in sheet, and that the staff signs the sheet, prior to leaving the event or function.
• Ensure that any & all Food & Beverage items are presented and served correctly, adhering to the standards set out by the property and noting any special requests & instructions, outlined on the Banquet Event Order for the event.
• Recap all banquet checks at end of day and turn in to Night Audit.
• Contact group representatives. Explain how to make contact; if needed throughout the function.
• Schedule Banquet Captains to functions ensuring client contact and assignment.
• Ensure that all relevant & applicable paperwork is filled out correctly, including the Captain’s Consumption Sheets and Captain’s Report and copies distributed as required.
• Ensure that communication is constantly maintained between the Culinary Department Representative & the Banquet Team during the event, alert team members of any changes in the schedule of service, challenges or adverse comments that may arise during the service of an event.
• Compile the station register and assign duties to banquet staff and supporting banquet captains, assigned to that specific event or function.
• Prepare the area or room in its entirety for a function or event, prior to the guest’s arrival.
• Check server’s and house person’s BEOs to ensure that all information is accurate.

DESIRED SKILLS AND QUALIFICATIONS:

Education: High school education or equivalent experience.

Skills and Abilities: Able to read, speak and understand English. Able to lift, push, carry 20 - 40 lbs. Stand continuously for long periods of time. Communicate information and hotel services to management, staff and guests.

BENEFITS PACKAGE

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO beginning after ninety (90) days of employment
• Uniforms Provided
• Competitive Salary
• Food and Beverage Discounts
• Immediate eligibility for 401k and employer match
• Team Member Hotel Discount Program
• Team Member Awards and Recognition programs throughout the year
• Tuition Reimbursement

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.