Banking Operations Specialist Jobs

Our client, one of the leading digital payments and fintech companies in the United States, is looking to hire a Banking Operations Specialist remotely! As a Banking Operations Specialist you will be a member of the Financial Services Team providing white glove customer experiences to the Seller Community to safely administer funds to grow their businesses and prevent loss for the organization. This role is a KPI/metric driven position resolving issues for inbound/outbound queued sellers within Salesforce CRM. The ideal candidate will have 1+ years of experience in a bilingual (Spanish & English) customer experience role with a financial institution or payment provider. Strong candidates will have exposure to BSA/AML regulation and best practices.

*This position is a 7-month remote W-2 contract position to start, that could extend – is 100% remote but MUST LIVE 50 MILES FROM OAKLAND, CA

Responsibilities:

• Be responsible for responding to inquiries via CRM tools via phone and email
• Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML responsibilities as needed within the role
• Complete daily cases through utilization of a standard operating procedure, and identify/analyze trends to suggest improvements for the program
• Answer customer questions regarding business documents or current loan information

Qualifications:

• Experience in direct customer facing roles
• Professional experience working within a financial institution, payment service provider, or experience in a direct customer-facing environment
• Flexibility to adapt and desire to collaborate with others on multiple assignments
• Proficiency with technical tools, such as Google and Microsoft Suite, Slack, and Customer Relationship Management (CRM) software is a plus

You will receive the following benefits:

• Health Savings Account (HSA)
• Dental & Orthodontia Benefits
• Medical Insurance - Four medical plans to choose from for you and your family
• Paid Sick Time Leave
• Hospital Indemnity Insurance
• Life Insurance, Long-Term & Short-Term Disability Insurance
• Legal and Identity Protection Plans
• Health and Dependent Care Flexible Spending Accounts
• Vision Benefits
• 529 College Saver Plan
• Pre-tax Commuter Benefit

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.