Baggage Service Agent Jobs

As a member of the Menzies Aviation Baggage Service team, you will be responsible for coordinating and handling customer baggage check-in and misplaced/lost baggage claims, provide reports to carriers, and assist customers with travel information.

Key Responsibilities

• Evaluates customer’s need concerning airline locations
• Screens all interline passengers prior to placing bags on the interline return belts
• Direct and assist passengers with mis-checked or short checked bags
• Handles misplaced/lost baggage claims and provides reports to Carriers
• Ensures baggage tagging is correct
• Ability to read IATA tickets to determine flight departure times and connecting carriers
• Is able to meet the Station’s attendance standards
• Other duties as assigned

Qualifications

• Must be able to stand for long periods of time at the ticket counter and Arrivals areas
• Must be comfortable lifting 70lbs
• Must pass a pre-employment drug screen
• Must pass FBI background check and obtain US Customs seal
• Ability to proficiently read, write and speak English
• Must be at least 18 years of age
• Intermediate Computer Skills Required
• Must be available and flexible to work variable shifts including weekends and holidays
• Prior Customer Service Experience Strongly Preferred

Benefits

• Advancement Opportunities
• Paid Vacation
• Flight Benefits with Frontier Airlines
• Uniform Provided
• Health, Dental, Vision, 401K
• Paid Training
• Life and Short-Term Disability Insurance

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually loud.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee must regularly lift and/or move up to 70 lbs

Preferred

Required