Avp Agency Loan Servicing Team Coordinator - Hybrid

The Loan Doc & Proc Team Coord is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
Individual must be accountable, ethical, results oriented, trustworthy and credible.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Responsibilities:

• Participates in, and supports the implementation of, projects as assigned, applies project management skills to support initiatives
• Applies professional judgment, analytical thinking and knowledge of data analysis tools and methodologies to make recommendations to senior management to support process improvement
• Activities will include independently processing and closing loans within a complex loan operations environment.
• Applies judgment when interpreting data, preparing reports, and presents findings to management with recommendations based on identified trends and facts
• Has direct interaction with external customers to disseminate or explain information
• Timely management, escalation and resolution of all requests / inquiries / issues / errors related to loan documentation
• This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process.
• Demonstrates a understanding of the loan documentation processes to identify policy gaps and formulate policies to support the streamlining of related work processes
• Deals with most loan related problems independently and has some latitude to resolve complex issues
• Integrates a solid understanding of industry, business standards and practices of loan documentation processes
• Ability to lead and provide guidance to a small team
• Designs and analyses complex reports often related, but not limited to loan documentation processes to satisfy management requirements and support/control activities
• Interprets data and makes recommendations for the launch of new products/ services and upgraded platforms that loan documentation/processing functions
• Minimizes risk to the bank through a solid understanding of procedural requirements - provides solutions to reduce errors, and to adhere to audit and control policies
• Provides informal guidance and/or on-the-job-training to new team members
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Applies a solid understanding of how the team and area integrate with others in accomplishing the objectives of the sub-unit, and the wider Operations group

Qualifications:

• General awareness of managing, preparing, and reviewing loan documentation
• Demonstrate understanding of Loan Processes, Procedures, Products and Services
• Comply with applicable laws, rules, and regulations, and adhering to Policies
• Adequate ability to identify, mitigate, manage, resolve, and escalate risks and issues
• Awareness of risk types, policies and control measures and processes
• 5-8 years of experience
• Reasonable knowledge of Business Processes, Systems and Tools used in the Loan Process

Education:

• Bachelor’s/University degree or equivalent experience

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Job Family Group:

Operations - Transaction Services

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Job Family:

Loan Documentation and Processing

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Salary Range:

$75,460.00 - $113,190.00

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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