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Automotive Service Manager Jobs

Company

AutoNation
Address , Spokane, 99201
Employment type
Salary $6,656 - $11,958 a month
Expires 2023-12-03
Posted at 8 months ago
Job Description
  • Spokane, Washington
  • $6,656 - $11,958 Monthly
  • 199699
  • Service

Land Rover Jaguar Spokane
Position Overview
The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records. The Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction. The service manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.

Who Would I Interact With?
This position interacts daily with Customers, Service Advisors, Technicians, Parts Associates, Parts Managers, Sales Managers and other store Associates, just to name a few.

What are the day-to-day responsibilities?
  • Establish and maintain a good working relationship with customers to encourage repeat referral business
  • Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
  • Collect accounts receivable for service work
  • Assist in development of annual service budget for use in connection with annual sales forecast
  • Ensure that all required technical publications, periodicals, bulletins, ect… are obtained, kept up-to-date and properly maintained
  • Maintain customer satisfaction index rating above that of manufacturer or dealership average
  • Serve as liaison with factory representatives in the absence of fixed operations or service director
  • Direct and schedule the activates of all department associates
  • Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates
  • Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
  • Monitor staffing levels, compensation levels and department turnover
  • Work with the parts department as appropriate to ensure proper stocking of high use parts
  • Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis
  • Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals
  • Report to management any circumstances that compromise the integrity of the dealership
  • Properly document employee behavior that may result in punitive job actions such as termination
  • Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect…
  • Communicate with customers before issues arise and get involved in escalated customer issues
  • Ensure that proper service sales techniques are being used
  • Ensure that all the necessary shop equipment is in proper working condition
  • Assist all subordinate service and sales personnel in all phases of their job descriptions
  • Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters
  • Hire, train, motivate, counsel and monitor the performance of all service department staff
  • Assure proper repair order flow to satisfy warranty/dealership/business office requirements
  • Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect…
  • Maintain reporting systems required by general manager, company and manufacturer
  • Quality check completed jobs
What are the requirements for this job?
  • Three to Five years of experience in an auto repair facility
  • Demonstrated customer service skills
  • Excellent verbal and written communication and interpersonal skills
  • Proficient knowledge of dealership computer systems
  • Previous industry knowledge of overall operations, management and wholesale relations (preferred)
  • Must have a valid driver’s license
  • Ability to drive manual transmission vehicles
  • Two plus years of supervisory experience
  • High School diploma or equivalent


Company Overview

AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.

Benefits
Click here to learn more about our Benefits.

Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.

AutoNation is an equal opportunity employer and a drug-free workplace.