Automotive Service Director Jobs

Opportunity for a top performing Fixed Operations leader to run a large automotive service facility. We provide an outstanding work environment, and a culture second to none. We offer a management staff with longevity that has the ability to train, coach, and motivate people to greatness. Are you ready to take your career to the next level?
ESSENTIAL DUTIES: including but not limited to the following.

• Works with Parts, Body Shop and other department teams to find ways to improve the overall profitability.
• Monitor work in process system to ensure team is closing repair orders on a daily basis.
• Handles customer complaints immediately and according to dealership's guidelines.
• Develops implements and monitors goals and objectives for the departments and strives to meet them.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Monitors the performance of the service department including working with Human Resources to review employee needs when necessary.
• Makes customer satisfaction a department priority, ensuring that personnel are courteous and respectful in their interaction with customers.
• Helps develop dealership service and parts pricing plans with the fixed ops management team.
• Works with Human Resources to establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Maintains high-quality service repairs and minimizes comebacks.
• Strives for harmony and teamwork within the department and with all other departments.
• Trains, motivates, and monitors the performance of the entire service team.
• Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Holds daily and weekly team meetings.
• Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
• Maintains a professional appearance.
• Maintains safe work environment.
• Serves as liaison with factory representatives.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Ensure any policy charge variations are approved
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Other duties as assigned.
• Fosters professional employee development and coordinates with team to determine need for advanced training.

Skills, Abilities and Qualifications:
Bachelor's degree (B. A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience. Proficiency in English. Automotive Service Excellence (ASE) Certification preferred. Workplace Hazardous Materials. Manufacturer Training. Valid Driver's License.
What We Offer:
Industry leading compensation package including:
Full benefits package (Health, Dental, Vision, Short/Long term Disability, Life)
401k with Company Match
Generous Paid Time Off
A supportive work environment with cross-functional training and growth opportunity!