Auto Dealership Service Advisor

Come Join the Stanley Ford Eastland Family!
Seeking an Automotive Service Advisor to join our team!
Text "LoveCustomers" to 254-246-7826 to apply now!

• Earn Up to 19 day of Paid Time Off
• 401K participation after first 6 months of employment.
• Competitive Compensation Package including employer paid benefits after the first 61 days of employment.
• Employer paid Life Insurance and Long Term Disability

Job Requirements

• Enjoys providing excellent service to customers
• Must have valid driver’s license and pass motor vehicle record test
• Excellent Communication Skills
• High School Diploma
• Strong organizational skills and ability to multi-task
• Must Pass Background and Drug Screen

Desired Requirements

• Ford Certifications a plus, but not necessary.
• Auto Dealer Experience a plus!
• Selling Experience a plus!

Summary

A Service Advisor sells and schedules needed service work in the service department. Ensures required CSI levels are attained. Consistently contributes to the achievement of department metrics are achieved or exceeded. (ELR, Hours per CP RO, Labor and Parts Gross Margins, and Total Departmental Gross.)
Essential Duties include the following.
Create Exceptional Customer Experiences through excellence in execution of all duties.
Service Scheduling

• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Establishes "promised time." Checks with dispatcher, if necessary.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Must obtain customer's signature on repair order for preauthorization of work to be completed; provides customer with a copy.
• Provides a complete and accurate written cost estimate for labor and parts.

Service Dispatch and Follow-up

• Explains completed work and all charges to customers.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Notifies dispatcher of incoming work.
• Keeps service department forms, menus and pricing guides up-to-date.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.

Customer Satisfaction

• Maintains high customer satisfaction standards.
• Implements a quality control process to eliminate comebacks.
• Handles telephone inquiries regarding appointments and work in process.
• Supervises all cleaning and prepping of new and used vehicles.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.

Personal Accountability

• Maintains a professional appearance.
• Reliable
• Teamwork
• Keeps work area clean.
• Punctual

Certification: Maintains required levels of manufacturer training and certifications.
PHYSICAL DEMANDS
Standing for long periods of time.
Typically may bend, stoop, lift or carry objects weighting up to 50 pounds.
Disclaimer: This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.