Atm Field Service Technician - 2000 Dollar Bonus

Springdale, OH
Full Time
Mid Level
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$2000 Sign-on Bonus (https://cennox.applytojob.com/apply/bAX4MSkonq/ATM-Field-Service-Technician-2000-Dollar-Bonus) APPLY TODAY!
We're Hiring!
Looking to grow your career? Raise your hand if so!
If you're the best at what you do, come join our growing team! We're seeking motivated individuals who want to join a company that's outside of the ordinary.
Here, the freedom to be who you are in an inclusive environment is valued and encouraged.
With training opportunities and a solid career path, we provide the tools to help you reach that next level.
Looking for schedule flexibility? The chance to advance and earn higher pay? Look no further because we want you!
Competitive benefits, 401k, company paid life insurance, schedule flexibility, and career advancement are just the beginning of the many benefits we offer! A fast-tracked interview process is now in action. Apply now if you are an amazing and driven individual who's seeking more than just the "9-5"!
Cennox is currently seeking an ATM Field Service Technician based in theFlorence KY/ Cincinnati, OH area to cover repairs, cleaning, maintenance, and software upgrades on financial equipment throughoutNorthern Kentucky / Ohio. This full-time position offers a company vehicle, flexible schedule, opportunity for travel, paid training, and the chance to become part of a rapidly growing company.
Essential Duties and Responsibilities include the following, but not limited to:

• Troubleshooting, diagnosing, and resolving product performance issues
• Provide first and second level repairs and preventive maintenance on ATMs, SmartSafes, and other financial equipment
• Maintain a professional attitude and demeanor to foster positive customer relationships
• P rioritizing and planning service calls
• Actively participate in equipment, maintenance, and supply sales lead program
• Updating call status to reflect an estimated time of arrival (ETA) and providing resolutions and updates as required
• Adhere to service operating procedures
• Have and maintain a clean and valid motor vehicle record and driver's license
• Timely and accurate reporting of service updates and call closure information to the call center
• Essential functions of this position include prolonged travel with driving several hours per day, rotating and weekend shifts, carrying and lifting tools, parts, and equipment weighing up to 100 lbs. without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination and the ability to adjust focus for prolonged periods of time
• Working with local service team and service management team to reassign calls as required
• Escalation of issues to the service management team as required
• Follow material control processes in support of assigned responsibilities (keys, combinations, alarms, parts inventory, etc.)
• Take ownership of your assigned territory and meet service performance goals

We Offer Incredible Perks & Benefits including, but not limited to:

• Company Vehicle, Fuel and Credit Cards for Expenses
• Competitive Pay
• HSA and FSA Health Care Accounts
• Company Paid Life Insurance
• On-Going Learning & Development Training
• 401k Plan with Employer Match
• Paid vacation, sick days, and holidays
• Company Provided Cellphone, Tablet, Laptop
• Employee Assistance Program, and so much more!
• Comprehensive Health, Dental, and Vision Insurance

Qualifications, Job Skills & Requirements

• ATM repair, equipment and maintenance experience preferred
• Experience with downloading and up grading software
• Troubleshooting, diagnosing, and resolving product performance issues
• Professional communication in speaking with and listening to customers
• Ability to use basic hand tools including but not limited to multi-meter, voltmeter, volt-ohm meter
• Ability to perform essential functions of the job with or without reasonable accommodation
• Up to 50% overnight travel as required by the needs of the business
• A+ certification preferred
• Travel schedule coordination skills
• Complete administrative tasks and duties within allotted time frame
• Have and maintain a clean and valid motor vehicle record and driver's license
• Competent with a computer and Windows application

Cennox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.