Associate Project Manager Jobs

ActiGraph is an international leader in the development of validated medical-grade wearable solutions used to measure physical activity, sleep, and behavior patterns in the broader global academic and pharma research communities. We are a family-oriented team doing cool, innovative work to help patients around the world live longer, better lives!

This position will allow the Associate Project Manager (PM) to be a key contributor within multiple areas of a small technical-based rapidly growing company. The position's main responsibility is to learn all aspects of client deliverables for studies utilizing ActiGraph’s technology. The Associate PM will be involved in evaluating different solutions and workflows for those clients that they are assisting in managing and supporting those clients in the use of ActiGraph’s technology. The Associate PM is ultimately responsible for assisting the PM with overall project quality, timeliness, and customer satisfaction. This requires an excellent work ethic, the ability to quickly learn, and analyze and implement all ActiGraph products to better support our clients. Must be able to plan work, and work to a plan adapting as necessary in a rapidly evolving environment, and have excellent communication skills. The Associate PM position requires attention to detail, the ability to work in a very fast-paced, collaborative, multi-disciplinary environment, and a passion for quality and delivery excellence. In addition, the Associate PM must be able to work with customer support personnel to solve customer’s product-related questions and other Subject Matter Experts with ActiGraph.

We are looking for an individual who possesses the ability to think outside the box, who has outstanding character while working within a team environment, possesses excellent communication skills, is a self-starter, has compassion for co-workers and clients alike, has the ability to maintain a professional attitude and appearance under any circumstance, and able to teach/coach/mentor new team members. We hope you'll consider joining us in our mission to help patients around the world live longer, better lives.

The essential duties and responsibilities for this role include:

• Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources via phone, fax, and email
• Implement customer training programs via phone, webinar, or on-site
• Assist with the management of multiple, complex projects simultaneously
• Work with customer support personnel to resolve customers’ advanced product-related issues and escalate in a timely manner, as needed
• Update internal ActiGraph project systems for company knowledge
• Successfully communicate with ActiGraph key executives
• Respond promptly to customer inquiries about ActiGraph’s available products and services
• Cultivates inter-departmental relationships and promotes a positive work environment
• Address any project-specific tasks including emails and phone calls
• Maintain accurate customer records, including project budgets and status
• Assists, coordinates, and reports on multiple ActiGraph client projects
• Serves as the customer’s secondary contact and may serve as primary contact for some customers and is responsible for maintaining consistent communications
• Perform on-site and web-based demonstrations of ActiGraph systems
• Assist in product development and design
• Developing constructive and cooperative working relationships with clients, and maintaining them over time
• In addition to other duties as assigned
• Assist customers with questions, concerns, or issues they have with any ActiGraph products
• Communicate effectively with large research and clinical trial customer base/teams
• Assists with the PMs to assemble and drives cross-functional project teams, identifies resources needed, and delivers detailed project milestones and deliverables to ensure on-time completion of projects
• Flexibility for travel to domestic/international trade shows as well as on-site customer visits
• Executes the actions necessary to resolve project problems/issues and reports on mitigating steps and actions taken to ensure timely deliverables, project success, and quality

All responsibilities are to be performed in accordance with the ActiGraph core values, standards, policies and procedures.

As an equal opportunity employer, all employment at ActiGraph is governed without regard to, nor influenced by, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Requirements

The ideal candidate will have:

• Knowledgeable in Windows and Microsoft Office
• Work experience and knowledge of full life-cycle project implementation methodologies
• Minimum 1-3 years of experience as a project coordinator/ or project management position.
• Ability to perform independently and under pressure of time constraints
• Bachelor’s Degree in Computer Science/Information Technology, Business Operations, Health Sciences discipline, Sports Science or Kinesiology, preferred. Relevant experience in lieu of degree may be considered.
• Experience managing technology implementation projects is preferred
• Domestic and International travel experience
• Candidates must possess strong interpersonal communication skills and a strong work ethic.
• Outstanding time management and organizational skills. Experience in Salesforce is a plus
• Adept in problem-solving and resolving conflict

Benefits

At ActiGraph, we do our best to offer benefits and a work environment that is positive, fun, and tailored towards the needs and feedback of our team members. We do so by offering:

• Paid time off (including paid time off for your birthday)
• A casual "dress-code" environment
• A family-oriented and collaborative workplace
• And a very generous suite of benefits including: medical, dental, vision, basic/life accidental, short/long term disability, identity theft, 401K (plus a match), supplemental insurance options, AND tuition reimbursement