Associate Manager, International Operations

Dermalogica continues to lead the professional skincare industry with distribution in over 100 countries. Known worldwide as the premiere Skin Therapist’s choice for offering the most respected professional skincare line, we are also recognized for our renowned postgraduate education.

Our entrepreneurial spirit, hands-on environment, and fast-paced culture encourage employees to be their best, bringing innovative solutions to reach the skincare professional and consumer. We are highly energetic, passionate, and results oriented. You will find that Dermalogica is a very special place, with tremendous opportunities ahead for us, all building upon a record of achievement.

We are now seeking a talented Associate Manager, International Operations to manage and ensure timely, efficient, and accurate shipments of all orders to support the International Department’s financial growth objectives. The person will report into the Manager, International Operations and will work closely with our Subsidiary and Distributor Partners worldwide.

The position is based out of the corporate headquarters in Carson, CA, with applicable hybrid on-site work guidelines.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Work in tandem with other interrelated departments to understand and support product availability, warehouse obstacles and support, launch programs, and finance related needs.
• Responsible for ensuring full compliance with all export documentation.
• Cost comparison to ensure adequate service levels and pricing through Dermalogica in house selected forwarders are met to minimize transportation charges when needing to absorb.
• Suggest and supports process improvement activities.
• Make the logistical arrangements with freight forwarders for shipments of order per the Distributor’s Shipping, Packing, Instruction Notes (SPIN).
• Consider using technology to improve processes that will result in increased International Team productivity.
• Ability to analyze and suggest outcomes towards customer claims and credit related requests.
• Manage and prioritize assigned day-to-day tasks.
• Ensure all International orders are managed through the distribution / subsidiary center to dispatch.
• Ensuring direct reports are properly trained and executing accordingly to the set SOP’s.
• Closely coordinate with Global Operations Team to maximize company sales and maximize International Distributor and Subsidiary support.
• Support Global Operations Team to help resolve all supply-chain queries arising from Distributor and Subsidiary markets with the support of Management.
• Ensure orders are processed accurately and timely per the customer’s requirements.
• Understand operating system to the level of using all tools available to execute and resolve any potential issues or needs.
• Maintain and ensure healthy levels of customer services are met with all Distributor and Subsidiary accounts.
• Comply with company controls that are in place to provide accountability and optimize profitability.
• Develop and adjust SOP’s geared to our operations / customers’ needs accordingly as needed.
• Understand and comply with all regulatory agencies under Dangerous Goods International export under all modes of transport.
• Receivable Management: Ensure Distributor accounts always operate within their credit terms and limits.
• Monitors, evaluates, and oversees direct reports to ensure accuracy, efficiency, and productivity are met accordingly to departmental needs.

EDUCATION and/or EXPERIENCE:

• Strong analytical and problem solving skills.
• Well-versed in all aspects of operations including systems, planning, forecasting, order fulfillment, inventory planning, and Letters of Credit preferred.
• 5+ years of operations experience required, working with a variety of EPR and CRM systems.
• Excellent written and oral communication skills.
• Consumer products, e-commerce, wholesale, and start-up experience highly preferred

OTHER SKILLS and ABILITIES:

• Excited to work in a collaborative, fast-paced, high-energy, and team-oriented environment.
• Experience of identifying and implementing novel and creative technology-based solutions to existing operational issues.
• Your approach will be results-oriented with a strong entrepreneurial spirit and an ability to build productive relationships with peers.
• Has interest and ability to foster strong internal cross-functional and external business relationships.
• Able to demonstrate the ability to fail fast and iterate quickly.
• DG certified a plus.
• Outstanding organization skills and time planning abilities.
• Ability to take full ownership, multi-task, and drive projects with a high level of independence and resourcefulness.
• Knowledge of or prior use of JDE operating system a plus.

The expected base salary range for this position is $65K to $70K. The exact salary is determined by various factors including experience, skills, education, and budget.

This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results.

Apply now and become a team member for the preeminent global leader in skincare providing a competitive and comprehensive health benefits package including life/accident/disability insurance, wellness programs, paid family leave, domestic partner benefits, education/training programs, product allowances, fitness reimbursement, 401(k) matching, and a host of other great perks.

Dermalogica is an equal opportunity employer that embraces diversity, equity, and inclusion.