Associate Implementation Consultant - Telematics

The Associate Implementation Consultant is an entry-level implementation position. In this developing/learning capacity, the incumbent will learn Tyler software products and implementation approach and eventually be responsible for knowledge transfer directly to clients so they can use Tyler’s software solutions effectively in a production environment. The knowledge transfer to client can be on-site, or via webinar. Initially, the incumbent ‘shadows’ more experienced Implementation Consultants at client’s sites in order to learn the job.

Responsibilities

• Perform consultation/analysis of basic complexity of client business model to identify and document client requirements regarding Tyler products and functionality.
• Create both client-facing and internal documentation such as "quick tips" and "how tos".
• May participate in the annual Users Conference to facilitate user group discussion on assigned module/topic.
• Educate users on fundamental software functionality essential to the solution as well as on data entry, system administration, user security, and user permissions.
• Assist with designing and conducting knowledge transfer sessions on site or through webinars.
• Learn software products with the goal of beginning to provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
• Extensive travels to client sites.
• Act as liaison between the client and company’s technical staff including conveying technical information of basic complexity so that non-technical individuals can understand.
• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity
• Notify more experienced staff, management and/or appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
• Perform other duties as assigned.
• May assist QA staff with product testing or modification testing as required.
• Play an active role in troubleshooting client issues of basic complexity. Work with the Support or Development departments to resolve issues of basic complexity.

Qualifications

• Valid passport or able to obtain one
• Bachelor’s degree, or comparable work experience.
• Exceptional presentation and knowledge transfer skills.
• Knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
• Valid driver’s license.
• Familiarity and ease with computer systems and Microsoft Office products.
• Strong problem solving and analytical skills.
• Ability to travel extensively.
• Excellent interpersonal and communication skills.