Associate Dispatcher Jobs

CenterPoint Energy is looking for an Associate Dispatcher to join our Gas Operations Dispatching Team, located in Minneapolis, MN.

You will have the ability to: Monitor gas emergency and gas and electric meter orders for company and contract service technicians. Work cooperatively with the Contact Center, Receivables Management, Field Operations, and emergency agencies to coordinate efficient and timely scheduling of emergency and non-emergency meter order work. Analyze and respond to changes in priority and resourcing 24 hours/day, 365 days/year to ensure the best possible emergency response time and most productive routing and scheduling.

We want you to know

CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to deliver electricity and natural gas safely and reliably to millions of people.

Diversity and Inclusion

CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities, and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

What we bring to you

• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Flexible work schedule, paid holidays, and paid time off
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
• Subsides metro and parking discounts
• Paid training
• Benefits eligibility begins on your first day
• Competitive pay

To be successful in this role you will:

• Monitor’s gas and electric meter order work for company and contract employees.
• Communicate with Field Operation Technicians and Supervision to provide contingency plans to re-balance work as required and keep informed of schedule changes.
• Support the oversight of the meter order management resources, assisting in the review and revision to technician routes, order distribution, and resource allocation to ensure that work is completed efficiently and within prescribed time frames.
• Respond with urgency to all emergency calls, such as gas leaks, outages, and other unsafe situations, and convey the urgency to field operations for rapid response. Field incoming calls efficiently to meet department metrics.
• Increase customer safety and satisfaction by clearly communicating safety precautions and capturing detailed facts to enable response by field personnel.
• Manage current and future customer and Vectren generated work orders to maximize productivity, control costs, and meet regulatory Minimum Gas Service Standards appointment compliance.
• Evaluate priority and urgency of gas emergency orders to ensure customer safety and response by field personnel.
• May be required to work extended hours for undetermined time frames due to operational demand. 24x7x365 rotational schedule includes working weekends, and holidays.
• Monitor meter order work for performance and adherence to daily schedules and report anomalies to Performance Management and Field Supervision.
• Responsible for third party damage communications to internal and external customers up to executive leadership.
• Process incoming customer and emergency agency (911 fire & police) calls for potential natural gas related emergencies.

Your background includes:

• Must possess a strong background in teamwork skills and demonstrate the ability to produce desired results and maintain composure in a rapidly changing high stress environment.
• High School Diploma or equivalent.

A bonus to have:

• Experience in the utility industry, customer service, dispatch, scheduling, or field operations in a 24x7 regulated environment.
• Associate degree and/or relevant experience as described in the main accountabilities.

Job Type: Full-time

Pay: $25.05 per hour

Benefits:

• Vision insurance
• Tuition reimbursement
• Health savings account
• Flexible spending account
• Paid time off
• Employee assistance program
• Health insurance
• Dental insurance
• Life insurance
• Referral program
• Professional development assistance
• Employee discount
• 401(k) matching
• 401(k)

Schedule:

• Day shift
• Overtime
• Weekend availability
• Overnight shift
• 8 hour shift
• Holidays
• Evening shift
• Night shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person