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Associate Director, Bigfuture Ambassador Community

Company

The College Board
Address , Remote
Employment type FULL_TIME
Salary
Expires 2023-10-15
Posted at 9 months ago
Job Description
Associate Director, BigFuture Ambassador Community
College Board - BigFuture
Remote

About the Team
BigFuture is a free online guide to help all students take the right first step after high school. The BigFuture Student Engagement team works on a national scale to connect students and caring adults with BigFuture. Over the last two years, over 10,000 students across the country signed up for the BigFuture Ambassador program to connect their peers with our product and programs. Beyond the Ambassador program, the team’s efforts also include the following: BigFuture Scholarships which have rewarded students with over $19 million since 2019, BigFuture Live which are virtual community events that have connected 100,000 students and families with college reps and career experts since 2022, National Recognition Programs which recognized over 65,000 high-achieving Black, Indigenous, Latino and rural students in 2022, and Real Talk which reached 100,000 Black students and families in 2022. The team is continually in touch with students, counselors, teachers and parents to understand their changing needs and how BigFuture can help them explore careers, plan for college and pay for college.

About the Opportunity
As Associate Director of BigFuture Student Engagement, you will leverage your intimate understanding of Gen Z culture, wants, and needs to build a national movement of BigFuture Ambassadors. You are working virtually through student leaders to make BigFuture the go-to resource for thousands of high schoolers. You will inspire a community of student ambassadors to take concrete actions to inspire their friends to log in and use BigFuture. As a virtual community builder, you will cultivate an entrepreneurial culture among ambassadors, make your enthusiasm about the product contagious, and rigorously test and measure new ways to mobilize ambassadors to interact with students on their campuses. You will be a connector who helps Ambassadors open new doors in their schools and communities by leaning into your past experience organizing young people, using social media strategically and thinking outside the box.

Program Execution and Innovation ( 45%)
  • Own and regularly refine a project plan to run the program, keep ambassadors engaged at high rates, measure results and make refinements
  • In partnership with Executive Director, continuously refine program design, including strategies to recruit, onboard, and convene and activate ambassadors
  • Continuously identify and execute opportunities to refine the ambassador program’s landing page and other online assets in partnership with the BigFuture Growth Marketing team
  • Execute a referral program and other measurable strategies to increase site traffic, logged-in visits and repeat engagement and link results to the outreach of individual ambassadors
  • Draft relevant, authentic emails and other communications and manage internal processes to deploy messages in partnership with Marketing and Communications

Ambassador Community Building (35%)
  • Design, lead and regularly improve engaging virtual meet-ups to foster community, build ambassador skills and keep students excited about the latest from BigFuture
  • Systematically collect and share ambassador insights about BigFuture with the Student Engagement, Student Product, Career and Partnerships, and Marketing and Communications teams
  • Function as a contagiously enthusiastic product evangelist who continuously shares new BigFuture features, videos articles, social media content and more with ambassadors
  • Build an inspiring, high-energy culture with ambassadors that keeps busy student leaders continuously engaged while respecting their competing school, work and home responsibilities
  • Use Discord, virtual check-ins, and other strategies to keep BigFuture top-of-mind, strengthen ambassadors’ connections to the product, program and each other, and gather feedback about the program and product

Student Engagement Support (20%)
  • Find and propose new ways to connect Ambassadors with other BigFuture programming and manage execution in partnership with other teams
  • Support execution of other Student Engagement initiatives as needed, including user interviews, site visits and the BigFuture Live, BigFuture Scholarships, National Recognition and Real Talk programs

About You
You Have
  • Ability to use Microsoft Excel to analyze and synthesize data
  • Availability to regularly engage with students and run afterschool programming in all time zones
  • Experience continuously testing, measuring and refining based on qualitative/quantitative data
  • Ability to spread contagious enthusiasm about the BigFuture product
  • Comfort with ambiguity
  • Experience in community management, organizing, marketing, education or product
  • Understanding of barriers to postsecondary opportunities for underrepresented students
  • Strength in listening deeply to users and winning them over with relevance and authenticity
  • Strong written communication skills
  • Ability to keep teammates informed with progress updates, including data and lessons learned
  • Deep understanding of Gen Z culture and the wants and needs of diverse students
  • Curiosity and eagerness to act on constant learning and feedback
  • Strong organizational skills to design, execute and communicate clear, detailed project plans
  • Experience learning and implementing new tech platforms
  • You are Eligible to work in the United States of America
  • Availability to travel for one to two days once a month or every other month
About Our Benefits and Compensation
College Board offers a strong compensation and benefits package that attracts top talent looking to make a difference in education.
  • Our robust benefits package includes health, dental, and vision insurance, tuition assistance, paid time off, paid parental leave, retirement benefits with a generous matching program, and more
  • We reward performance through annual bonuses and provide opportunities for salary growth over time through base compensation increases, merit raises and promotions
  • Each salary offer is determined carefully using internal and external benchmarking and adjusting for the candidate’s location. You will have an opportunity to discuss salary in more detail after you begin the application process
  • We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact. The salary range for a new employee in this position is $60,000-$105,000. The salary offer of an individual candidate within this range is specific to their location and qualifications
As a self-sustaining non-profit organization with global impact, College Board offers a job that matters, a team that cares, and a place to learn, innovate and thrive!
About Our Culture
Our community matters, and we strive to practice and improve our culture daily. Here are some headlines:
  • We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals
  • We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations
  • We are motivated to positively impact the educational and career trajectories of millions of students a year
  • We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women’s Impact Network).
  • We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard
  • We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time

About the Process
  • Preferred Applicant Deadline: Friday, August 25th
  • Interview Process Includes: Resume, and Application submission; Recruiter Phone Screen; Hiring Manager Interview; Performance Exercise (such as drafting a short presentation or producing a writing sample); Panel Interview; Reference Checks (approximately 6-8-week process)

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