Associate Customer Service Specialist - Remote - Mo

Associate Customer Service Specialist

Locations: MO

Work Type: Remote

Allsup – True Help. Rewarding. Teamwork.

Do you want a rewarding career that involves making an impact on people’s lives? How about working with a team who supports one another in a collaborative, supportive environment? If that sounds like you, and you are a driven and motivated problem solver, then we have the right position for you as an Associate Customer Service Specialist!

This role would be a great fit if you:

• Are self-motivated to succeed and grow in your career.
• Enjoy helping customers on the phone and other communication channels, in a dedicated computer desk workspace that is free from distractions.
• Have the ability to learn complex government programs and Allsup processes, in a remote training environment.
• Enjoy providing quality customer service, building relationships with people, helping customers understand our business a little better and how we here at Allsup can help
• Thrive in a fast-paced, multi-tasking type of work environment.

Position Summary:

As an Associate Customer Service Specialist, you will assist customers with a wide variety of inquiries by servicing an inbound contact center line. You will guide the customer through their Social Security Disability Insurance (SSDI) claim process, helping with questions and concerns along the way. Your focus will be on creating a positive, lasting impression through excellent customer service, education, and problem solving techniques.

You will need to have:

• A high level of initiative and drive to succeed, coupled with an ability to independently problem solve.
• Ability to work in a fast-paced environment while navigating multiple computer software programs and using a variety of resources.
• Excellent verbal and written, professional communication skills.
• Bachelor’s degree required

This position offers:

• Starting pay up to $40,000.00 per year
• Four weeks of paid, interactive training, followed by a supportive mentor program.
• Shift schedule: 8:30 a.m. CST - 5:00 p.m. CST

Benefits you can receive:

• Pet Insurance
• Life Insurance
• Vision Insurance
• Tuition Reimbursement
• Health Insurance
• Dental Insurance
• Flexible Spending Account
• Paid Holidays
• Paid Time Off
• 401(K) Matching
• Employee Assistance Program
• Short-Term and Long-Term Disability Insurance

Why Join the Allsup team:

Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.

You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We offer a great benefits package and paid time off program, which also includes 401(k) with company match, company paid life insurance, tuition reimbursement, and even pet insurance. Many positions here at Allsup work weekdays only. You’ll have a predictable yet flexible work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun.

Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate—including SSDI, veteran’s disability, return to work and Medicare. Drive your expertise