Associate Account Manager - In Remote

POSITION SUMMARY:

The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing

customers for permanent commercial and industrial waste services in an assigned territory. The Associate Account Manager is responsible

for making outbound calls and receiving inbound calls to retain business with Republic Services’ smaller, less complex commercial and

industrial customers; and increasing the level of penetration in his or her existing customer base by selling the full suite of Republic Services

products.

PRINCIPAL RESPONSIBILITIES:

• Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
• Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
• Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.
• Proactively communicates with or responds to customers in support of company pricing initiatives.
• Performs other job-related duties as assigned.
• Increases customer penetration by selling full suite of Republic Services products.
• Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis
• Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
• Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
• Responds to all cancellation requests in alignment with the established escalation policy.

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree in Business, Marketing, Sales or related field.
• Waste or transportation industry experience.

MINIMUM QUALIFICATIONS:

• Minimum of 1 year of customer service experience. (Required)
• High school diploma or G.E.D. (Required)

• Employee discount programs.
• Retirement plan with a generous company match.
• Health care and dependent care spending accounts.
• Life insurance and accidental death & dismemberment insurance.
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Short- and long-term disability.
• Employee Stock Purchase Plan (ESPP).
• Employee and Family Assistance Program (EAP).