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Company | Goodwill of Central and Northern Arizona |
Address | Tempe, AZ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Non-profit Organizations |
Expires | 2023-06-13 |
Posted at | 11 months ago |
1980 W Baseline Rd Phoenix Arizona, 85041, +1 (602) 2163901
- Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
- Ensures payroll costs and operating costs are managed to budget.
- Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
- Serves as a Goodwill ambassador to the community.
- Partners with community businesses and organizations to promote Goodwill mission.
- Ensures team members deliver excellent customer service to donors and customers.
- Works to de-escalate customer situations while finding an appropriate solution.
- Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
- Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
- Processes complex sales transactions, including customer returns.
- Will need to travel to other GCNA locations in order to assist other stores and to attend personal training and development classes.
- Ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
- Leads the day-to-day operations of the sales floor.
- Acts as a key holder for the store, closing shift manager, and backup to the Store Manager.
- Ensures that team members are operating per company standards and procedures.
- Performs other related duties, as assigned.
- Plays critical role in driving company culture change efforts and change management processes.
- Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of team members.
- Builds a high-performing team.
- Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
- Ability to pass a background check and drug screen, where applicable for position
- One-year work experience in Retail Management required
- One-year customer service experience required
- High School Diploma, GED, or equivalent work experience
- Proficient in Microsoft Office Suite
- Vision Plan
- Employee Assistance Program (EAP)
- Paid Holidays
- Employer Paid Life Insurance
- 401K (Immediate participation upon hire)
- These are just a few highlights of our key benefit offerings!
- Paid Time Off; Sick and Vacation
- Employer Funded Health Reimbursement Account (HRA)
- 3 Dental Plans
- 5 Medical Plans
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