Assistant Retail Manager - Robert Morris University

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations.

Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.

Pay Rate - $16.00 - $18.28 per hour

Position Overview

As an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary, including:
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
• Performs onboarding procedures for new hires.
• Stock shelves and take inventory per Store schedule.
• Trains new team members FT/PT and seasonal team members hired for peak seasons
• Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Operated cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
• Receive, verify, and unload orders as necessary.
• May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
• Keyholder with opening and closing responsibilities.
• Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end, and payroll reports.
• This applies to shrink prevention practices and activities, such as visible customer service.
• Ensures Sales Team members follow company and store policies, procedures, and standards
• Executes merchandising standards, promotion standards, creating displays, etc.
• Schedules team members' work hours
• Performs other duties as assigned.

Requirements

To learn more about Follett's benefits,

• 0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
• An Associate's Degree or equivalent is preferred.
• General Computer Skills

Full time benefits:

• 10 paid company holidays
• 401k + 100% company match (up to 4%)
• 80 hours vacation + sick days
• Medical, Dental, & Vison
• Voluntary Insurance plans

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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