Assistant Manager - Wolford Boutique

Wolford

From iconic bodywear essentials in innovative fabrics to athleisure that is equal parts fashion and

function, Wolford is the modern woman's 24/7 wardrobe solution.

Established in 1950, Wolford is a leading Skinwear manufacturer and brand specializing in highquality

bodywear, legwear, lingerie and ready-to-wear. With a renowned history of creating

long-lasting exquisite fabrics and technical innovations, the brand also meets the highest

environmental and sustainability standards in the textile industry. The introduction of Wolford's

athleisure line, The W, as well as The W Lab, a division dedicated to exclusive capsule collections

with internationally acclaimed designers, Wolford harmoniously bridges aesthetics and values

with high performance pieces.

With more than 250 monobrand points of sale and over 3,000 trading partners, the brand is

present in more than 45 countries worldwide. In addition to its presence at luxury department

stores around the world (Harrods, Selfridges, Bergdorf Goodman, Saks, and more) along with

specialty retailers and e-tailers globally, Wolford addresses its customers􀂷 on-the-go lifestyle via

travel retail businesses at airports and major railroad stations.

Wolford is synonymous with quality and innovation. This success is based on a round-knitting

technology specially developed and constantly refined by Wolford, as well as on sophisticated

workmanship and quality checks applied to each of our products. In combination with the finest

yarns, this creates the specific comfort and product quality underlying the Wolford brand and its

reputation.

A household name in the luxury legwear and bodywear industry, Wolford is committed to

building confidence in the way women dress and feel. Comfort and quality are of the utmost

importance and have been carried out over the last 70 years.

Assistant Manager

Job Summary

The Assistant Store Manager is second in command of boutique and all related processes in order to deliver the Wolford experience and achieve sales targets. Primary responsibilities include: Sales Generation, Staff Management, Operations and Visual Presentation.

Sales Generation

• Implement and execute appropriate Clienteling programs, CRM, and corporate customer initiatives
• Identify key areas within the market for new business development opportunities, including partnering with corporate PR / Marketing team and with Mall Management or BIDs (Business Improvement Districts) to enhance market awareness
• Assist manager in analyzing sales results and provide Action Plan with KPI achievement strategy
• Plan and execute marketing activities in conjunction with directives

Staff Management

• First point of contact in absence of store manager
• Help develop team members through ongoing and annual appraisal by evaluating and monitoring individual monthly sales goals, KPIs, operations, and customer service
• Effectively communicate with staff on performance accomplishments and/or feedback
• Ensure effective processes and guidelines (operations, HR issues, financial issues, health and safety) as set by the company or federal, state, or local law

Operations

• Monitor, analyze, and inventory needs
• Maintain sales floor, fixtures, products, packaging, and back stock areas
• Enforce LP guidelines
• Assist with semi-annual inventory and rectify any discrepancies
• Cash Handling- ensure money taken balances with information given by the POS system on a daily basis, and justify and correct any discrepancy
• Ensure execution of excellent visual merchandising according to seasonal collections and company visual guidelines
• Open & closing key holding responsibilities
• Support retail team in building the right assortment for the boutique
• Maintain company standards of cleanliness and organization
• Execute an excellent customer feedback management program according to company and regional guidelines
• Execution of stock control and filing of stock data in order to minimize stock losses
• Attend sales / training meetings and ensure all staff members are fully trained in operational, product knowledge, and sales and customer service standards
• Monitor all store equipment regularly to ensure safety

Employment Type

Full-time

Benefits

• Employee discount and bi-annual clothing allowance (subject to local tax requirements)
• Assistant store managers are expected to work during the store’s highest volume sales days and seasons. Weekend availability required.
• Monthly commission earning potential 3% of individual sales
• Health, vision and dental insurance benefits for qualifying full-time employees
• 401K contribution after applicable company waiting period
• Black Out Dates: February 10th-14th. Black Friday through New Year’s Day annually. Seasonal locations black out periods may vary.

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