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Assistant Manager Jobs
Company | Planet Fitness |
Address | South Burlington, VT, United States |
Employment type | FULL_TIME |
Salary | |
Category | Wellness and Fitness Services |
Expires | 2023-10-03 |
Posted at | 7 months ago |
Job Summary
- Facilitate all member requests, issues and questions.
- Assist in overseeing cleanliness and maintenance of facility.
- Backup support for any employee who is absent.
- Take prospective members on tours.
- Member service oversight - Ensuring staff is providing a superior customer experience at all times.
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Involved in all front desk related activities including:
- Assist in resolving or escalating employee issues or concerns.
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
- Check members into the system.
- Assist in scheduling and supervising staff.
- Assist in ordering of supplies using specific budget based on club requirements.
- New member sign-up.
- Assist with Staff Management and provide backup support to Club Manager as needed.
- Hard working, enthusiastic and energetic!
- Solid supervisory, diplomacy and listening skills.
- Pursant to this franchise's Covid-19 protocols, individuals must be fully vaccinated and boosted upon commencing employment. If individuals are not eligible to be boosted at commencement of employment, they are required to get boosted when eligible to retain employment.
- Experience working as a Member Service Representative at Planet Fitness.
- Current CPR Certification required.
- Must be 18 year of age or older.
- Basic computer proficiency (Microsoft Suite).
- Strong problem resolution skills.
- High school diploma/GED equivalent required.
- Superior customer service skills, preferably in the fitness industry.
- Continual standing and walking during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
- Continual talking in person or on the phone during shift.
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