Assistant Executive Housekeeper - Signature

Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

It is the primary responsibility of the Assistant Executive Housekeeper to manage all operations for assigned areas within Housekeeping, and to perform all assigned functions/duties in accordance with established guidelines/ procedures.

PRINCIPAL DUTIES AND RESPONSIBLITIES:

• Represents management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary.
• Assumes full responsibilities of the Executive Housekeeper in his/her absence.
• Succession planning processes
• Works closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff.
• Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustments whenever possible.
• Participates in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment.
• Performance feedback
• Mutual respect and employee satisfaction
• Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements.
• Establishes and maintains effective working relationship with all departments.
• Training
• Quality hiring that encompass the company’s diversity commitment
• Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company’s established guidelines/standards.
• Ensures adherence to guest service standards within established departmental policies and procedures. Evaluates and offers corrections/modifications to systems/structures that create problems or impede commitment to excellence in service.
• Recognition
• Disciplinary action
• Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service.
• Inspects prescribed number of rooms on a daily basis to ensure Housekeeping Floor Managers and Guest Room Attendants are conforming to sanitation requirements and established standards.
• Compliance with company policies, legal requirements, and collective bargaining agreements
• Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance standards.
• Works closely with the Scheduling Attendants to ensure all bidding processes for positions within assigned area(s) of responsibility are handled in accordance to policies, procedures, and established timelines.
• Adherence to the company’s status quo third party representation philosophy
• Manages short and long-term departmental objectives. Monitors, documents, and notifies Executive Housekeeper of any problems that may impact/jeopardize the achievement of current and future departmental objectives.
• Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the property.
• Manages Human Resources responsibilities for Housekeeping to include:
  • creating a work environment that creates teamwork.
  • performance feedback
  • recognition
  • mutual respect and employee satisfaction
  • quality hiring that encompass the company’s diversity commitment
  • training
  • disciplinary action
  • succession planning processes
  • adherence to the company’s status quo third party representation philosophy
  • compliance with company policies, legal requirements, and collective bargaining agreements
• Creating a work environment that creates teamwork.
• Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in a related field, or equivalent experience
• Two (2) years of relevant experience