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Assistant Executive Housekeeper - Park Mgm
Company | MGM Resorts International |
Address | , Las Vegas, 89109 |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-10-19 |
Posted at | 8 months ago |
Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
PRIMARY PURPOSE:
It is the primary responsibility of the Assistant Executive Housekeeper to manage all operations for assigned areas within Housekeeping, and to perform all assigned functions/duties in accordance with established guidelines/ procedures.
PRINCIPAL DUTIES AND RESPONSIBLITIES:
- Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution.
- Performance feedback
- Quality hiring that encompass the company’s diversity commitment
- Succession planning processes
- Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the property.
- Training
- Establishes and maintains effective working relationship with all departments.
- Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service.
- Works closely with the Scheduling Attendants to ensure all bidding processes for positions within assigned area(s) of responsibility are handled in accordance to policies, procedures, and established timelines.
- Disciplinary action
- Participates in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment.
- Creating a work environment that creates teamwork.
- Adherence to the company’s status quo third party representation philosophy
- Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements.
- Ensures adherence to guest service standards within established departmental policies and procedures. Evaluates and offers corrections/modifications to systems/structures that create problems or impede commitment to excellence in service.
- Works closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff.
- Compliance with company policies, legal requirements, and collective bargaining agreements
- Inspects prescribed number of rooms on a daily basis to ensure Housekeeping Floor Managers and Guest Room Attendants are conforming to sanitation requirements and established standards.
- Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance standards.
- Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company’s established guidelines/standards.
- Mutual respect and employee satisfaction
- Manages Human Resources responsibilities for Housekeeping to include:
- creating a work environment that creates teamwork.
- performance feedback
- recognition
- mutual respect and employee satisfaction
- quality hiring that encompass the company’s diversity commitment
- training
- disciplinary action
- succession planning processes
- adherence to the company’s status quo third party representation philosophy
- compliance with company policies, legal requirements, and collective bargaining agreements
- Recognition
- Assumes full responsibilities of the Executive Housekeeper in his/her absence.
- Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustments whenever possible.
- Manages short and long-term departmental objectives. Monitors, documents, and notifies Executive Housekeeper of any problems that may impact/jeopardize the achievement of current and future departmental objectives.
- Represents management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary.
MINIMUM REQUIREMENTS:
- Two (2) years of relevant experience
- Bachelor’s degree in a related field, or equivalent experience
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