Assistant Director - Overland Park

General Summary
The Assistant Director is responsible for delivering a high quality personal customer experience by ensuring that Sylvan education programs are delivered by teachers as designed and that the ongoing education needs of Sylvan families are met. To ensure a personal learning experience, the Assistant Director monitors student performance, meets regularly with families, and connects with school teachers to help ensure the application of skills learned in the classroom. The Assistant Director also observes and coaches the teaching staff, ensuring robust instructional experiences. The Assistant serves as the point-of-contact for customers and assists in center operations. The Assistant Director also communicates with the Center Director/Director of Education and Director of Operations regularly to ensure quality and consistency of the customer experience.
Essential Job Functions

• Motivates and develops staff by providing ongoing learning opportunities
• Ensures initial and ongoing progress assessments are administered according to Sylvan standards
• Checks students in and out of the Center with particular attention to student safety and well-being
• Sylvan’s Instructional Management guidelines and deliver instructional sessions that are balanced and robust
• Greets and assists students, parents, and potential customers according to Sylvan standards
• Manages and assists in delivery of all conference activities such as preparing conference materials and meeting with parents to keep families enrolled in Sylvan
• Observes and coaches instructional staff on a regular basis to ensure that teachers follow
• Assists in selecting and hiring teachers, ensuring that all new staff meet Sylvan hiring standards
• Assists Director of Operations to run day-to-day operations including customer account management
• Monitors student progress to ensure goals are achieved and ongoing family needs are met
• May also be required to make school visits, establish and maintain relationships with schools
• Ensures that all teachers are trained and certified to deliver Sylvan programs
• Schedules and manages teaching staff to meet Center needs and to control labor costs
• Establishes and maintains ongoing communication with classroom teachers to ensure Sylvan programs meet student and family needs
• Ensures that all staff who administer assessments are trained and certified

Knowledge Required

• Minimum of one or two years of teaching experience preferred; Experience in supervisor role preferred
• Experience using social media (Facebook, Twitter, etc.) preferred
• Knowledge of current educational policy
• Familiarity with instructional technology and tablet computers
• Experience using Microsoft Word and other standard business applications used by the Center
• Bachelor's Degree in Education or related field; Master’s degree preferred
• Previous retail and/or sales experience preferred
• State or provincial teaching credentials (current or expired)
• Knowledge of general office equipment such as copiers, printers, and office phones

Skills And Abilities Required

• Strong customer service, interpersonal, and communication skills
• Ability to work collaboratively; Strong team player
• Strong organizational skills; Proven ability to manage multiple tasks and be flexible
• Proven ability to engage, motivate, and inspire students to learn
• Strong analytical and problem solving skills
• Proven ability to communicate effectively in writing as appropriate for the needs of the audience
• Proven ability to supervise, coach, and develop teachers/instructional staff
• Self-sufficiency in ownership of work and tasks
• Ability to occasionally lift and/or move up to ten pounds
• Ability to work a flexible schedule, including evenings and weekends

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.