Assistant Case Manager-Case Aide

DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully engage children and families to ensure safety, strengthen families, and achieve permanency. DCS has field office locations located throughout the state of Arizona, with its central office located in Downtown Phoenix. DCS employs over 2,800 employees who share the common vision of ensuring children thrive in family environments free from abuse and neglect.

ASSISTANT CASE MANAGER (“CASE AIDE”)

JOB LOCATION:

Offices are located in Avondale, Glendale, Peoria, and Phoenix

Posting Details

Salary: 17.3483

Grade: 14

WHO ARE WE?

At the Arizona Department of Child Safety (“DCS”), we call ourselves "compassioneers" because everything we do is done with a compassionate heart. We work tirelessly to protect children, reunify families, ensure safe living environments and prevent unnecessary trauma. As an agency, we are proud to be a pillar of strength for our communities, and proud to do work each day that makes an impact on the world around us every day.

Becoming a Case Aide at DCS can be a life-changing event! If you have a passion to work with children and families, DCS is the place for you.

Together we can make a difference through service!

Candidates who are successfully employed as Case Aide for five (4) years will be eligible to apply for a promotional opportunity to a DCS Specialist Trainee Position ($21.7068 hourly).

WHAT DOES A CASE AIDE DO?

A Day In The Life Of a DCS Case Aide Can Look Like

A DCS Case Aide works in the field, in collaboration with the case management team, and provides a variety of services to families and children in various social service programs.

• Participating in a variety of meetings and/or client hearings, as requested
• Assisting DCS Case Managers with filing, disclosers, packets, case notes, etc.
• Supervising visitation meetings among clients (parents and children)
• Assisting clients with application processes as needed
• Entering case notes into the computer-based Case Management System
• Driving on state business to transport children to appointments, etc.

Alternative work hours may be required, including overtime, weekends and holidays.

WHAT KNOWLEDGE, SKILLS & ABILITIES ARE HELPFUL (KSAs)?

Knowledge Of

Computers and software (Microsoft Office Suite), mobile devices, digital calendars (Outlook) & video conferencing (Microsoft Teams).

Skill In

Establishing and maintaining interpersonal relationships; general clerical functions such as, data entry and filling; verbal and written communication; eliciting and gathering information; modeling professional behavior with clients; time management and multi-tasking; and observation.

Ability To

Gain knowledge on information regarding human and social services; understand and adhere to related State, Federal and local laws, as well as, DCS policies and procedures; comply with casework principles and practices; comprehend and follow moderately complex written and oral instructions; organize data in a logical and coherent manner; prepare written reports accurately in a prescribed format; actively listen and provide supportive attention to clients; acquire and renew CPR Certification.

WHAT IS REQUIRED TO BE A CASE AIDE?

• Level one Fingerprint Clearance card - Arizona.
• Valid issued driver’s license.
• Selected candidates must be able to pass a written exam, background investigation, Motor Vehicle Report check and DCS Center Registry check. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11)
• High school diploma or GED

THE STATE OF ARIZONA HAS EXCELLENT B ENEFITS AND PERKS! WE OFFER:

• Employee Assistance Program
• Paid annual leave
• Ten paid holidays per calendar year
• Deferred compensation plans
• Health Savings Account
• Paid sick leave
• Employee discount program for higher education, products and services
• Employee and Dependent Life insurance
• Long-term and short-term disability insurance
• Health, dental and vision insurance
• Education Savings – AZ529
• Arizona State Retirement System Savings (ASRS)
• Flexible Spending Account
• Wellness incentive program

Bi-Lingual Stipend

DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments.

If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work at DCS!

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

Positions in this classification participate in the Arizona State Retirement System (ASRS).

Enrollment eligibility will become effective after 27 weeks of state employment.

Contact Us

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.