Assistant – Network Operations (Scheduler)

Assistant for Network Operations (Hybrid Ethernet Scheduler OSP/ISP)

When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica

About Us

Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future-proofing for tomorrow. Rallied around its purpose of Building Gigabit America™, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com.

About You

• Knowledge of Microsoft products, especially Excel
• Strong project management and organizational skills
• Strong written, oral and interpersonal skills
• Analytical and critical thinking skills
• Able to work effectively with other teams
• The ability to multi-task and have a solid follow-up system

Responsibilities

Work Orders/Projects

• Be able to provide current status on any project when information is requested using the OPR report which pulls from Varasset where all information is updated
• Utilize OPR for work order tracking and weekly/monthly update calls
• Document what cable is needed, if it is on order and has a PO already, or if stock cable will be used
• OPCEN reviews WO information to get the scope of the project, check if permits and major materials are needed (cable, poles, repeater housings, etc), and see what type of project it is and determine who is needed for it (ASR, FTTC, Pole, DOR, Roadmove, PDR, etc)
• If ASR, provide ECD
• Document if permits are needed or already available
• Update the Financial Project Status in Varasset throughout the life of the project and update comments at a minimum weekly so all business partners understand the status of projects
• Check if cutsheets are needed for splicing project. If so, request from facilities, then provide to construction once available
• Document if cutsheets are needed or are already available
• Update estimated in-service dates, scheduled finish dates, COEI-ready dates, and target start and finish dates for all tasks that need to be assigned
• Document who is doing the project or parts of the project (g. contractor placing, FTR construction splicing)
• Work orders (projects) are issued to OPCEN from the engineering
• Once project work is complete, document in Varasset the project completion, providing information on who was involved with the project (company, contractors), if MTFs were filed or submitted, if the project was splicing only or materials were charged (MTFs), update Ready for Service “RFS” in Infinium
• Coordinator documents in Varasset on the Project in the Notes section that they have received the WO and give a brief description of what the plans are for it, and what is needed

Support for Construction/Contractors

• Work daily with crews to ensure they can meet deadlines and complete projects promptly (typically through phone communications, or email communications), and check if anything needs to be provided
• Provide daily/weekly schedules to crews showing what projects are due, prioritize projects by those that are the most important or due first, scheduling them to be completed in order of priority
• Communicate regularly with Contractors on their work status, ensuring that they are working on priority projects first to meet expected deadlines and that they are providing regular updates and paperwork (marked prints and MTFs)

As issues arise, be ready to act and do what is needed:

• Missing reels: If crews are unable to find assigned cable reels, be able to locate them or assign an alternate reel
• Cut cables: If needed, provide crews to assist, get emergency locates, and provide maintenance cable
• Wet cables: Be able to provide or locate replacement cable or transition stubs
• Broken poles: Get emergency locates and route crew in a dangerous situation Not all broken poles need immediate attention, so standard locates are acceptable, then schedule pole replacement ASAP. Some cases require a contractor to replace the pole, then schedule the work with them

MTF Processing

MTFs created by OPCEN from construction yards and unmanned locations.

Special Projects/Managed Projects

• Be available for managed project conference calls (FTTH, 1Gb FiOS upgrade, FTTC, MetroE, ASR’s/CDDD, BBE/CAF, etc), or provide full updated status to Project Managers before their calls if unable to attend a meeting and be available to provide additional information as needed
• Some projects require sending out a completion notice once WO is In-service. Completion notices would be sent to PMs, engineering, facilities, and possibly escalations group Completion notices should detail order information as applicable: M6 order number and Circuit ID(s), Work Order information, customer name and address, related Projects, cable/pair or fiber assignment information. Completion notices will need to be sent for the following projects: HSI, BBE/CAF, ASR, FTTC, MetroE, and DOR (if DOR Tracker System is not available)
• ASR projects involving circuit orders require the CON_COMP task to be completed in M6, and completion information including cable/pair information for circuits, or fiber counts on fiber-related circuits to be added to the M6 remarks section for the order

Miscellaneous Functions

• Track/escalate/expedite permits with engineering to be sure they are on file when we are ready to start projects requiring perm Hold monthly Open work order calls with engineering and with construction
• Hold Monthly Open Project calls with engineering, construction, and other business partners to understand the status of projects. Calls are to be held more frequently if required, weekly or daily to meet business demands
• Abide by all OPCEN Standard Processes
• Follow up with engineering on work orders for work completed before a WO is issued, being sure that a Work Order is issued to charge time and material, or so that the contractor that completed the work can bill Frontier for work completed (typically this is for emergency and call-out work)

Preferred Qualifications

• Knowledge of M6
• Knowledge of Infinium
• Knowledge of Varasset
• Knowledge of OSP Engineering and installation
• Knowledge of COE Engineering and Installation

Required Qualifications

• Minimum of 3 years or more experience in Engineering, Construction, Operations, or related department

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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