Asset Protection - Agent - The Shops At Midtown Miami Rack

Asset Protection Agent

The ideal Asset Protection Agent prevents the loss of company property while maintaining a safe business environment. Supports store efforts in providing the best customer service within a controlled environment to support maximum sales at the highest profit rate attainable. Under general supervision and established procedures, the Asset Protection Agent detects and apprehends shoplifters and dishonest employees.

A day in the life…

• Monitor and conduct surveillance of customer behavior for indicators of theft
• Reduce and control loss of inventory through audits, training, and store awareness
• Conduct investigations of fraudulent gift card and credit card activity
• Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection Agent is summoned
• Prepare and submit prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other illegal activities,
• Conduct external and internal investigations utilizing available information to track, mitigate and resolve theft
• Monitor, conduct surveillance and educate store employees on indicators of Organized Retail Crime (ORC) activity, grab & runs and high impact theft
• Maintain the general safety and security of customers, employees, and the store
• Monitor and interpret key performance indicators (KPIs) and exception-based reporting to help reduce loss, proactively identify trends, and root cause in high shrink locations
• Recover stolen merchandise and apprehend individuals for theft and illegal activity while following all safety precautions
• Respond to and report all store security and emergency situations

You own this if you have…

• The ability to work a flexible schedule based on business needs
• Meet any local licensing requirements
• Good interpersonal skills
• Experience in investigative, asset protection and security procedures (preferred)
• A calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior
• Have solid verbal and written skills
• The ability to make, and be accountable for, decisions in a fast-paced environment
• Accountability, initiative, and a high level of ownership

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Merchandise Discount and EAP Resources
• Life Insurance and Disability
• Medical/Vision, Dental, Retirement and Paid Time Away

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.