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Aso Group Benefit Billing Specialist

Company

The Hartford
Address , Hartford, Ct
Employment type FULL_TIME
Salary
Expires 2023-06-25
Posted at 1 year ago
Job Description
You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.
Work Arrangements: Remote Work
The Group Benefits Administrative Services Only (ASO) Team handles the billing, reconciliation, and application of payments for customer’s short and long term disability claims funding, expense/fee billing, and FICA reimbursements. Additionally, the Group Benefits ASO Team’s environment is fast paced and changes daily. Our team is part of a larger Group Benefits Team that includes Premium Administration, List Bill, New Issue, Eligibility, STAT, Premium Audit, Commissions, and Banking & Revenue.
As a Billing Specialist, you will manage a book of business in all aspects of billing, accounts receivables, and payment reconciliation. This includes partnering with internal and external customers to maintain accounts.
RESPONSIBILITIES:
  • Review and submit appropriate documentation for updates to banking/funding account arrangements.
  • Research if customer payments were sent to other areas of The Hartford and request transfers to/from those accounts based on findings.
  • Monitor group email box and provide responses within the allotted turnaround time.
  • Generation of monthly and quarterly invoices for ASO expenses, fees, and FICA by utilizing LuminX and THAA reports.
  • Process refunds back to customers within allotted timeframe.
  • Provide ad hoc reporting.
  • Daily review and reconciliation of incoming payments.
  • Maintenance of Accounts Receivable for past due, underpaid, and/or overpaid customers in all aspects of the ASO Team functions (ASO claims funding reimbursement, ASO expense/fee, FICA, etc).
  • Timely follow up with customer and/or internal partners when payments are missed or do not match expected amount.
  • Recommend necessary action steps for delinquent accounts based on the customer’s circumstances.
  • Timely reconciliation and delivery of claims reports to customers for funding reimbursement requests.
  • Track account changes that impact the customer’s bill to ensure that they are done in a timely manner.
  • Generation and distribution of past due letters to customers in accordance with schedule.
  • Any issues that cannot be resolved must be escalated to management in a timely manner.
  • Request cancellation of policy due to non-payment, when appropriate.
  • Tracking of billable ASO expense/fee items for each customer.
  • Review and submit appropriate documentation to open banking accounts for new ASO funding contracts as well as closure of accounts upon cancelation.
  • Review new ASO contracts for billable expense/fee items.
QUALIFICATIONS:
  • Strong customer service skills.
  • REQUIRED- you must have previous experience with the following excel functions: Excel knowledge of sorting, filtering, pivot tables, vlookup/xlookup, adding/subtracting cells, and IF statements. Ability to demonstrate experience with excel functions required.
  • Adaptable to change and able to question processes to find efficiencies.
  • Ability to communicate effectively both written and verbal.
  • Accounting, Business, Finance or Math college degree is strongly preferred.
  • Prior accounts receivable experience required. Insurance/Finance field strongly preferred
  • Self-starter with ability to remain focused and learn quickly.
  • Work collaboratively with internal/external sources and across teams.
  • Ability to multi-task and manage time effectively including tracking and monitoring to meet deadlines.
  • Experience with long term and short term disability group insurance products is strongly preferred.
  • Strong organizational skills, attention to detail, and use of judgment to make informed decisions.
  • Strong ability to problem solve, critically think, and analyze data.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$46,080- $69,120
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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Benefits
Billing Specialist - OB09ON
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