Area Trainer - Mid Atlantic

The Role:

We are looking for a driven, passionate superstar to join Team Tilbury as our Area Trainer. The Area Trainer (AT) delivers the core education initiatives to field and retail employees. The AT helps to develop, instruct, educate and demonstrate the Charlotte Tilbury core values, makeup artistry, product knowledge, social acumen and our M.A.G.I.C service experience. They support healthy sell-through and maintenance of key franchises by overseeing delivery of relevant and on-time core education & event initiatives. They are responsible for ensuring a consistent Charlotte Tilbury brand experience that meets/exceeds company sales and service standards. This will be accomplished with leading on-boarding, seasonal trainings, new launch trainings, retail account trainings, in-store development, and special events. The position requires that the individual also manages company assets and expenses.

Location: Washington, D.C.

Role Accountabilities:

• Provides feedback on counter team, sales team and brand expert performance
• Build strong relationships with store teams to ensure optimum brand partnership and awareness
• Implements all Charlotte Tilbury education and training initiatives to achieve desired business results
• Responsible for educating retail accounts and brand experts to improve sell through & sales volume
• Evaluating training needs and conducting in-store support and in-store trainings based on the needs of the business
• Drives the execution of the Learning Management System platform including completion rates, retention checks & KPI reporting
• Assessing and communicating the effectiveness on training initiatives to Regional Education Manager
• Works in tandem with retail partners to coordinate scheduling of all basic, seasonal, promotional, event, and in-store education
• Ensures strong follow up action plan for all training moments
• Ensure Educational & Sales objectives are met by:
• Monitors training needs of assigned market to plan and lead all trainings
• Delivers seasonal territory objectives, priorities, and goals (seasonal launches, new account openings, and special events.)
• Executes seasonal education plan in stores. Owns preparation and follow up
• Drive social strategy through regular participation in internal and external Social Media channels (Instagram, TikTok, etc.)
• Lead by example in the execution of all KPIs, service, sales, professionalism and personal image

Employee Development:

• Oversee and conduct certifications in a timely manner for all Charlotte Tilbury employees prioritized by door volume
• Ensure staff delivers consistent, excellent service in accordance with the Charlotte Tilbury standards
• Create and maintain an atmosphere in store geared to achieving sales goals
• Follow up on all core trainings in store providing feedback, partnership with the Account Executive and Account Coordinator and side by side leadership to yield results
• Ensure lucrative and competitive sell through of new launch and hero products through in store training on product knowledge and technique
• Observe and provide collaborative, hands on feedback to teams on makeup ability, service and selling skills
• Assist field team in implementing measures to reduce and minimize staff turnover

Financial Accountabilities:

• Responsibility in reporting and maintaining personal and training budget within fiscal year
• Ensure the timely submission and accuracy of company credit card expenses, expense reports and company-owned asset forms

Reporting Relationships: Reporting to the Regional Education & Events, Manager - East

Requirements

Key Selection Criteria:

You will have:

• Intermediate skills in MS Office including: MS Word, Excel, and Outlook
• Excellent communicator, both written and oral
• An ability to lead and provide guidance to a set team while managing multiple priorities
• Experience with multiple retailers including Nordstrom and Sephora
• A proven history in adult learning and instructional training
• Ability to work independently with integrity and efficiently in a fast-paced environment
• Ability to manage and lead high volume activity
• Ability to travel 75%
• Ability to travel to New York Fashion Week twice a year
• Advanced customer service, artistry, social media and public speaking skills
• Must be able to create winning partnerships with retailers

Benefits

Base Salary Range: $80,000.00 - $90,000.00**

Company Benefits:

• Commuter Benefits (Pre-tax)
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
• Paid Time Off
• Employee Assistance Program (EAP)
• Medical, dental, and vision benefits
• Birthday PTO
• Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting**
• 401(k) with Company match
• Generous staff discount to use on all products
• Flex Spending Account (FSA)

WE WOULD LOVE TO WELCOME YOU TO OUR DREAM TEAM…APPLY TODAY!

About The Charlotte Tilbury Brand

Charlotte Tilbury understands the power of beauty like no one else. With over 25 years at the forefront of the makeup industry working with the world’s A-list models, celebrities, and designers, Charlotte has poured her best-kept secrets into an edited but ‘all you need’ skincare, make-up, and fragrance collection.

She knows more than anyone that when you look good, you feel good and project confidence. You carry yourself differently, and, in turn, the world reacts to you in a different way. At the age of thirteen, Charlotte personally discovered the transformative power of makeup. Since then, she has been helping others – starting with her school friends to the most discerning women around the world today – look their most beautiful.

Charlotte believes that beauty is not an exclusive club and makeup is everyone’s secret weapon! Charlotte has created an uncompromising collection for everyone who is as likely to do their makeup on the run with a mobile phone in hand as they are to sit down at a vanity table. She has decoded her expertise into essential makeup tricks, tips, and tools that are EASY TO CHOOSE, EASY TO USE, and IRRESISTIBLE; Charlotte is determined to revolutionize beauty.

At Charlotte Tilbury, we love what we do and strive to be the best. Dare to dream, make it happen, and break all the rules - join us in our revolutionary journey and challenge the status quo of the beauty industry.