Analyst, Qa & Safety Programs (Remote Work Assignment Available)

Why Work for Frontier Airlines

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.

What We Stand For

Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks

At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too:

• We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors
• Enjoy a ‘Dress for your Day’ business casual environment
• Flight benefits for you and your family to fly on Frontier Airlines
• Flexible work schedules that support work/life balance
• Buddy passes for your friends so they can experience what makes us so great

Who We Are

Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

What Will You Be Doing?

The Analyst, Quality Assurance (QA) and Safety Programs – Inflight is responsible for leading and administering the Inflight Experience quality assurance program and will serve as the primary Inflight liaison as it relates to cabin (Inflight) safety programs. The role will collect, review, analyze, trend and report out on data collected through the Inflight Supervisor Quality Assurance Ride program, Inflight Support Coach audits and Inflight Training Personnel audits. This position will lead the departments Safety Management System (SMS) program and work closely with the Manager of Policies and Procedures and Manager of Inflight Training to enhance policies and procedures and training curriculum based on findings from collected data.

Essential Functions

• Perform FAA mandated Flight Attendant manual audits and positive check-ins as needed.
• Participate in all areas of Inflight Department, including training, recognition programs, etc.
• Provide guidance in developing and mentoring Flight Attendants.
• Establish and maintain productive relationships with operational and non-operational counterparts (e.g. Airport Services, Flight Ops, Technical Ops, Crew Resources, AFA leadership, FFF, and OSHA).
• Responsible for administering the Inflight Experience quality assurance program including the review, analysis, trending and reporting out of data collected through the Inflight Supervisor Quality Assurance Ride program, Inflight Support Coach audits and Inflight Training Personnel audits.
• Work with Inflight Policies & Procedures Manager to develop and implement new policies and procedures based on trends and analyses.
• Incorporate new processes to continually improve departmental metrics to meet or exceed performance expectations.
• Review, understand and monitor all Inflight Department policies and procedures to ensure compliance with all applicable governmental regulations, departmental and company standards and performance metrics.
• Oversee the Inflight Safety Management System, including leading bi-monthly Data Analysis Group (DAG) meetings, serving as the Inflight Representative for ASAP report review and Fatigue Risk Management Program reviews.
• Serve the primary Inflight Liaison with corporate safety department.
• Collect and analyze data on Inflight service/products, including Flight Attendant compliance with policies and procedures.

Other Functions

• May perform other responsibilities/special projects as assigned.
• Responsibilities and duties may change when circumstances dictate (e.g., emergencies, changes in workload, rush jobs or technical developments)

Qualifications

• 5+ years of relevant airline experience
• Previously analytical experience and/or experience with Inflight Training curriculum development, Inflight policies and procedures development or Inflight Operations.
• 2+ years of experience as a Flight Attendant
• Must be able to qualify as a Flight Attendant and maintain current qualifications.
• Demonstrated experience in data analysis, data modeling or forecasting strongly preferred.
• Experience developing and managing a department budget required.
• Bachelor’s degree or equivalent combination of education and experience required.

Knowledge, Skills and Abilities

• Strong analytical skills and high degree of accuracy and attention to detail.
• Ability to travel periodically.
• Knowledge of company policies and procedures as well as the Inflight Performance Management Policy.
• Ability to work and communicate effectively with others in a manner that supports teamwork and product delivery.
• Strong ability to plan, prioritize and organize effectively and work under pressure.
• Strong written and oral communication skills.
• Ability to sit, stand and move throughout office/airport/airplane for extended periods of time.
• Knowledge of all applicable Federal Aviation Regulations and how they apply to daily operations.
• Ability to speak well in public and maintain a positive image for the Inflight Department and Frontier Airlines as a whole.
• Intermediate to advanced knowledge of Microsoft Excel and PowerPoint.
• Demonstrated project management skills to meet strict deadlines, managing multiple projects simultaneously.
• Proven ability to use mathematical techniques to analyze and present data, make recommendations and solve problems.
• Ability to influence decision-makers

Equipment Operated

Standard office equipment, including PC, copier, fax machine, printer

Work Environment / Remote Work Options

• If headquarters-based, typical office environment, adequately heated and cooled
• If remote, you must be able to follow our remote work policies, including ability and comfort level working from home with access to a high-speed internet connection
• This role can be based at our headquarters in Denver, CO or anywhere in the United States via a remote work arrangement (periodic travel to Denver from a Frontier-serviced city required)

Physical Effort

Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.

Supervision Received

General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

• None

Salary Range:

• $60,200-$75,250

Workplace Policies

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.

Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.