Analyst Iii, Epic Jobs

Title : Analyst III, Epic

Job Type : Remote

Location : Malvern, PA.

Salary : USD $100,000 – $115,000 / yr

Job description

MUST HAVE: EPIC Resolute PB Certification and BUILD EXPERIENCE

An Epic PB Analyst Analyst II works to build and support in Resolute PB modules for live and implementing customers. This individual will work with clinical, administrative, and revenue cycle users to support nephrology practices using the Epic CKD product by performing day-to-day maintenance of the Epic system, enhancement build, and new implementation build. This person will use their knowledge and experience to solve new problems with technology and should be self-disciplined and able to thrive in a primarily remote environment.

Incident and request resolution

Monitor ServiceNow for incidents and requests assigned to team

Follow-up with requesters as needed for additional information

Update status and document notes and resolution

Manage team-owned workqueues and error logs

Some on-call responsibilities for urgent issues

Management of workqueues and error queues

Documenting and migrating build

Implementation support

Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation

Support users and training team with build fixes and responding to questions about workflow design

Implementation support for new practices and new modules

Documenting and migrating build

Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows

Engaging with third parties to define, build, test, and troubleshoot integrated workflows

Upgrade, enhancement, and special projects work

Support Epic upgrades in assessing needs, completing build, testing, and build

Work in Nova, Orion, Asana, and other tools to document build steps and statuses

Work with end users and SMEs to understand enhancement and optimization requests

Research, design, build, and testing of workflows and enhancements

Documenting and migrating build

Other duties as assigned.

Mentoring and training of other Epic team members

Non-negotiable requirements :

PB Cert

PB Build experience

4-5 years of experience

Nice-to-have skills:

Multiple Epic Certs

Billing background