Alarm Dispatcher Jobs

Alarm Service Dispatcher (Coordinator)

***Local candidates needed to go onsite at RI - Cumberland - 200 Highland Corp (OF222) (CVS Finance Building)
***Shifts available below*****
Monday - Friday 11:30 pm -0800 am
Monday - Friday 11:00 pm -0730 am
Friday - Monday 9:00 pm -0745 am

Job Summary
Alarm Coordinators answer calls from retail stores regarding emergency situation such as fire, theft, power outages, accident or injuries etc.
Responsible for routing to proper authorities such as police, fire dept, electricians etc.

Duties:
∙ Demonstrated ability to communicate clearly, accurately and professionally, both verbally and in writing.
∙ Ability to effectively interact with management and local emergency response
∙ Proven ability to prioritize competing demands.
∙ Demonstrated ability to work with an Alarm Coordinator, high degree of accuracy and attention to detail.
∙ Demonstrated ability to maintain information in the strictest confidence.
∙ Experience providing customer service, preferably over the telephone, with proven ability to be sensitive to each request and apply strict confidentiality

Experience:
1 year of Police, Fire, Rescue, 911 Dispatch, Alarm Monitoring experience
Knowledge of DICE Matrix software ( used by CVS ) OR experience in any other Alarm monitoring software, such as: Bold, Mastermind, Patriot Systems, Microkey, Surgard

Education:
HS Diploma or equivalent

About NTT Data Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is . This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

Job Type: Contract

Pay: $21.30 per hour

Schedule:

• Evening shift
• Night shift
• 8 hour shift

Ability to commute/relocate:

• Cumberland, RI 02864: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Dispatching: 1 year (Required)
• Alarm monitoring software: 1 year (Preferred)

Shift availability:

• Overnight Shift (Required)

Work Location: One location