Airport Lounge Supervisor Jobs

Pay: $23.00/hr

Job Summary

The role of the Airport Lounge Supervisor is a hands-on leader, focused on executing policies, procedures, and brand standards to achieve guest satisfaction through coordinating administrative and operational activities of assigned team members at the new premium lounge opening in the the Dulles International Airport. They will be responsible for overseeing all front of the house (FOH) employees during their shift. In addition, the Supervisor will have proficient knowledge in all lounge FOH positions and champion hospitality service.

Basic Skills

• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Problem Solving – develop solutions to remove obstacles to problems that may arise
• Multi-Tasking – ability to manage multiple responsibilities at once by focusing on one task while keeping track others.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Guest Experience- Maintains a friendly, cheerful, and courteous demeanor always ensuring the highest level of guest experience. While accurately answering inquiries from guests.
• Speaking – Talking to others to convey information effectively.
• Conflict Resolution – Deescalate situations in a professional and courteous manner.
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Leadership – lead by example, take control and provide employees with clear guidance and direction.
• Hospitality Focus – focus on guest satisfaction and providing memorable experiences. generous, friendly, and warm spirited.

Primary Job Duties

• Maintain current state approved Responsible Alcohol Management certification and/or Food
• Direct the activities of up to 30 team members at any given time
• Coordinate with lounge managers to resolve service issues requested by the guests
• Meet guest needs through communication and courteous guest service skills
• Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information
• Monitor number of alcoholic beverages served to passengers and alert management to potential problems
• Assist managers with the interviewing and hiring process of new hourly staff
• Coach and train Front of House staff
• Maintain a thorough knowledge of all required regulatory agency requirements
• Assign duties to staff and follow up for completion
• Oversee shifts, hold pre-shift huddles, and complete shift notes
• Responsible for coordination of assigned team members in accordance with the Company’s policies and applicable laws
• Ensuring that guests are satisfied with their experience at the lounge through regular interactions with guests
• Remain calm and alert, especially during emergency situations and/or heavy lounge activity, serving as a role model for the staff and other lounge employees
• Resolve guest issues, complaints, problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service
• Supervising the activities of employees on the front desk to ensure that they are greeting guests in a friendly manner and answering any questions they may have regarding lounge policies or services provided

Handlers / Managers Permit, if applicable

• Comply and ensure your team follows all TSA and local airport authority regulations
• Other duties as assigned
• Possessing basic working knowledge of alcoholic beverages
• Perform administrative tasks as required

Minimum Acceptable Qualifications:

• Ability to effectively and pleasantly present information in one-on-one and group settings to guests and other team members of the Company
• Be able to stand during entire scheduled shift
• Able to work rotating shifts including weekends and holidays
• Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences
• Requires the ability to walk, bend, twist, and stand to perform normal job functions
• Previous guest service or hospitality experience and/or training
• Ability to handle the stress of a face-paced work shift up to ten (10) hours
• Demonstrates management and leadership skills
• Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner
• Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment
• Must be able to pass and obtain security background check and clearance to work in airport environment
• Report on work on a regular and timely basis
• Requires the ability to lift and / or move up to 40 pounds

Benefits:

• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)
• Medical Insurance (Health, Dental, Vision)
• Employee Assistance Program (EAP)
• 401K Plan with generous Company Matching
• Vacation and PTO
• Disability Insurance

About The Company

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2023 for being one (ranked 24th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 90% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.

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