Admissions Coordinator Jobs

The Veterans’ Home in Holyoke is seeking a dynamic and enthusiastic individual to coordinate the admissions process for prospective veteran residents. The selected candidate will provide superior customer service to all they encounter to include veterans, their families, and the general public. This role works collaboratively with interdisciplinary teams and colleagues to facilitate appropriate admissions in an efficient manner. Responsible for maintaining appropriate record keeping while working both independently and collaboratively in a fast-paced work environment.

Duties and Responsibilities (these duties are a general summary and not all inclusive) –

• Coordinates the admissions office processes, identifies opportunities for workflow improvement, customer questions and related activities
• Maintains admissions policies and procedures, including the pre-admission packet
• Ensures VA paperwork is submitted on time, in its entirety, and is up to date with VA, Medicare, and State administrative requirements
• Maintains and updates the application database
• Coaches and develops any direct report(s)
• Ensures the pre-admission process is fair and consistent, ensures all necessary paperwork and meetings are completed prior to admittance
• Leads facility tours to applicants and their families

SCHEDULE:

• This is a full-time (37.5 hours/week) position working Monday through Friday from 8:00 am – 4:00 pm
• Note: This is facility operates 24 hour/7 days a week. The Veterans’ Home in Holyoke may require this individual to be present during nontraditional hours to include evenings, weekends, and holidays when circumstances dictate the operational need

REQUIRED QUALIFICATIONS -

• Proficient in Microsoft Office to include Word, Excel and Outlook
• Ability to maintain accurate records
• Ability to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations
• Ability to work with the geriatric and memory-impaired populations
• Ability to communicate both written and orally in a precise, understandable manner
• Ability to deal tactfully with others

PREFERRED QUALIFICATIONS -

• Ability to work in a team setting and as a part of an interdisciplinary team
• Experience working in a long-term care healthcare setting

ABOUT THE VETERANS’ HOME IN HOLYOKE –

The Veterans’ Home in Holyoke is a state-funded, fully accredited health care facility that offers veterans quality health care, including full-time residential accommodations, and provides educational and social services for Veterans in the Commonwealth. The Veterans’ Home is staffed by approximately 330+ administrators, clinicians, nurses, certified nursing assistants, skilled trade, food service staff, environmental service staff, contractors, consultants and general administrative personnel. The tradition of service to the veterans of Massachusetts is surpassed only by a continued commitment to excellence in care for those who are in need now and in the future. Our mission is to provide “Care with Dignity, Honor, and Respect” to our Veterans.

Learn more about our important work: http://www.mass.gov/hly

TOTAL COMPENSATION –

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

• Tuition Benefit for employee and spouse at state colleges and universities
• Incentive-based Wellness Programs
• Reasonable Dental and Vision Plans
• Low cost basic and optional life insurance
• Flexible Spending Account and Dependent Care Assistance programs
• 12 paid holidays per year and competitive Sick, Vacation and Personal Time
• Short-Term Disability and Extended Illness program participation options
• Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
• 75% state paid medical insurance premium
• Professional Development and Continuing Education opportunities
• Qualified Employer for Public Service Student Loan Forgiveness Program

PRE-HIRE PROCESS

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.