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Admissions Coordinator (2Pm-12Am Monday-Thursday)
Company | American Addiction Centers |
Address | Las Vegas, NV, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-06-08 |
Posted at | 1 year ago |
Company Summary
- Provide welcome information for all incoming patients and support persons including but not limited to facility offerings, information supporting transition through levels of care, and contact information for clinical staff
- Communicate with patients and support persons details of financial responsibilities for cost of treatment and any potential third party costs associated with treatment
- Effectively communicate and educate on specific features and benefits a facility provides based on the clinical needs of a client
- Conduct follow-up communication with all discharging patients within 48 hours to ensure access to recommended aftercare, offer information on submitting online reviews, and engage recently discharged patients in the AAC Alumni Program
- Expectations for ongoing professional development with a focus on clinical knowledge
- Adhere to American Addiction Centers admission guidelines, federal regulations, and company policies and procedures
- Exercise effective use of soft skills, including but not limited to active listening, questioning techniques, building rapport, voice and para-verbal communication, empathy and motivational interviewing
- Develops and maintains family rapport for patients, family, and staff
- Deliver the highest quality, customer service standards of care and productivity for internal and external clients
- Monitor census daily and communicate as necessary with admissions center staff and staff on site regarding admission bed availability
- Communicate with patients and support persons regarding AAC’s Brand Promise
- Partner with multiple departments to ensure overall achievement in the mission of AAC including but not limited to Billing, Insurance, Outside Business Development, and Facility staff
- Ability to read and interpret written information; write clearly and informatively; ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrable group presentation and customer service skills
- Ability to multi-task and achieve metric goals at a high level with or without direct supervision
- Passion to play an integral role in the over-arching success of the mission of AAC
- Computer proficiency strong keyboarding skills and the ability to multi-task (type and talk) is required
- Bachelor degree in business or related field.
- Strong healthcare/behavioral health (i.e. psychology, nursing, social work, etc.) knowledge and skills preferred
- Nonviolent Crisis Intervention Training within 30 days of hire
- Strong goal achievement history with the ability to strategize, persuade, overcome objections and negotiate in a fast pace environment
- Excellent problem solving and decision-making skills
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