Administrative Support Coordinator - Full Time

Join a supportive team who values teamwork, client and staff wellness, and changing lives in the world of mental health & substance use!

As our Administrative Support Coordinator, you will work closely with the Intake and Administrative teams, functioning as a primary point of contact and an information source for new and existing Southlight clients.

This position is responsible for a variety of tasks including greeting and scheduling clients and visitors, contacting clients to remind them of appointments, collecting copays and service fees, answering and routing calls and keeping paperwork organized. Our Administrative Support Coordinator is also responsible for overseeing the daily operations of the office, relaying important information or policy changes and implementing incentives to enhance everyday operations.

Pay

Starting rate for this role is $19.00 per hour.

Schedule

Hours for this position are Monday-Friday, 7am - 3pm.

Benefits

Being a part of a non-profit behavioral health organization has some unique benefits, along with our incredible health insurance options. Working here at SouthLight, you will be able to make a difference in people's lives every day, and know that you are a part of inspiring positive change in your community.

Full-time employees are eligible for medical benefits the first of the month 30 days after hire date. Options for a standard plan and an HSA plan with a $300 initial contribution and up to a $25 per paycheck match. 10 paid holidays and PTO hours which accrue at a rate of 10 hours per month. After 6 months employees are eligible to enroll in our 401(k) plan which has a 4% match. Company paid life insurance, short and long term disability, in house and paid training opportunities, and additional pay for working holidays.

Job Responsibilities Of An Administrative Support Coordinator

• Run reports to verify accuracy of client information and staff schedules
• Prepare and process new client intake paperwork and assist with scheduled intakes
• Identify opportunities for process and office management improvements, and design and implement new systems
• Collect and reconcile cash/credit card co-pays and service fees from clients upon registration
• Perform skilled keyboarding and accurate data entry in a fully integrated electronic medical record system
• Responsible for in-person and phone support; providing information regarding treatment services and general inquires and connecting to the appropriate source
• Utilize electronic medical record to assist clients and staff with scheduled appointments
• Make daily appointment reminders and/or no show follow up via phone and/or email
• Provide general administrative support for the program including filing, typing, copying, data entry and faxing in a prompt, efficient and cooperative manner

Qualifications Of An Administrative Support Coordinator

Education and Experience

• Min of HS diploma or GED
• Min two years of experience in front office, customer service or related field. Behavioral health experience a plus

Licensure/Certifications

• None required

Knowledge, Skills And Abilities

• Commitment to strong customer service focus rooted in empathy
• Ability to interact effectively with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organization
• Professional interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Excellent time management and prioritization skills to handle and manage high volume of calls
• Demonstrated ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change in a fast-paced environment
• Organizational skills to prioritize workload and meet deadlines, develop and carry-out project assignments in an efficient and timely manner and to provide accurate and succinct documentation of activities.
• Highly organized and detail-oriented
• Ability to use an electronic medical record system
• Comfortable with MS Office Suite and windows-based applications

About SouthLight Healthcare

Tap into your passion at SouthLight Healthcare. Build your career in an environment where your voice, passion and work matters every day. At the core of SouthLight is a commitment to our values, our employees and clients. We strive to be an organization where every colleague can contribute and excel. We are an equal opportunity employer and committed to building a culture that values diversity and inclusion. SouthLight offers competitive opportunities and a robust benefits package.

Founded in 1970, SouthLight Healthcare is one of the area's largest and long-established nonprofit providers of substance use treatment and mental health services. With outpatient and community-based programs, SouthLight provides prevention, education and treatment services in the Triangle and beyond. SouthLight has multiple office locations throughout the Triangle area, serving more than 9,000 clients each year. Services include adult outpatient counseling, Intensive Outpatient Program, Psychiatric Services and Medication Management, Opioid Treatment Program, Court Deferral Program, Peer Support Services, Family Centered Treatment, Community Support Team and a residential treatment program for women and children and more.

How To Apply

You may apply at our website: https://www.southlight.org/careers & click "View Current Openings". You can also sign up for job alerts!

Job Posted by ApplicantPro