Admin Support Specialist, In-Flight Service

United States, Georgia, Atlanta

Inflight Services

23-Jun-2023

Ref #: 21519

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How you'll help us Keep Climbing (overview & key responsibilities)

In-Flight Service (IFS) is seeking an experienced, detail-oriented professional to join the Admin Support Team as a Admin Support Specialist. This role will primarily support the IFS Admin Support organization in employee profile management for flight attendant trainees and existing flight attendant qualified employees. Additional responsibilities include benefit time bank maintenance (vacation and PPT), writing or updating internal team policies and procedures, and generating several daily and weekly reports using Microsoft Excel. In this role, you will engage with flight attendants and leaders in the operation to better understand how Admin Support can add value to the greater IFS organization. The ideal candidate can demonstrate technical proficiencies, adapt to new environments and challenges, and work both autonomously and collaboratively across the organization.

• Leverage Delta’s proprietary Crew Management System (DBMS/Crew 360) to establish flight attendant profiles, track time and attendance and manage PPT and vacation banks
• Update Delta’s SAP Human Resources Information System (HRIM) to reflect hiring, job transfers, separations and leave of absence
• Be an expert in the data environments and automation processes involved in daily reporting via automated processes
• Some travel required
• Triage, redirect and/or reply to questions from flight attendant trainees about class scheduling and general inquiries about the role via email
• Manage flight attendant minimum flying requirements governing eligibility for Delta subsidized insurance, PPT and vacation accrual
• Complete employer Section 2 of USCIS Form I-9 for all flight attendant trainees
• Practice safety-conscious behaviors in all operational processes and procedures
• Exercise critical thinking and strong analytical skills to achieve the annual Flight Plan goals
• Identify and implement improvements to existing processes to increase efficiency, productivity, and performance
• Recommend ideas for new ways to provide optimal customer service to our internal customers
• Provide ad-hoc data support on complex subjects and material in an expedited manner
• Develop and improve automated reports for daily consumption and using specific formatting and presentation guidelines
• Evaluate impact of proposed operational changes
• Design and distribute surveys, analyze results, and propose solutions for incremental, iterative improvements
• Work cross-functionally with key stakeholders in IFS and other departments to deliver on process improvements
• Schedule flight attendant trainees for training classes using Qualtrics and Microsoft Excel

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
• Recognition rewards and awards through the platform Unstoppable Together
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Domestic and International space-available flight privileges for employees and eligible family members
• 401(k) with generous company contributions up to 9%
• Career development programs to achieve your long-term career goals
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Competitive salary, industry-leading profit sharing program, and performance incentives

What You Need To Succeed (minimum Qualifications)

• Strong interpersonal and communication skills
• Ability to handle confidential information with professionalism, discretion and diplomacy
• Must be performing satisfactorily in current position
• Demonstrates that privacy is a priority when handling personal data
• Highly proficient PC skills including advanced-level knowledge of Microsoft Excel, Word, and PowerPoint (Must be proficient in VLOOKUP, XLOOKUP, LOOKUP, INDEX, MATCH, IF, IFS or nested IF formulas, as well as conditional formatting, data validation, and pivot tables)
• Embraces a diverse set of people, thinking and styles
• Comfortable working in a fast-paced environment, managing multiple priorities at any given time
• Consistently makes safety and security, of self and others, the priority
• Proficient in business communication skills (professional memos, emails, web posts)
• Excellent analytical and problem-solving skills
• Candidates for this position should have at minimum a high school diploma/GED
• Practice safety-conscious behaviors in all operational processes and procedures
• Be a quick learner capable of meeting aggressive timelines with accurate work products

What Will Give You a Competitive Edge (preferred Qualifications)

• Human Resources experience or Time and Attendance in any industry
• Basic SAS/SQL programming skills
• In-Flight Service or knowledge of airline crew operations
• Experience with SAP and/or Crew Management Systems (CMS) (Sabre CrewTrac, Delta’s DBMS, etc)