Ace Club Representative (20538) Jobs

Job Details
Level
Entry
Job Location
Agua Caliente Palm Springs - Palm Springs, CA
Position Type
Full Time
Travel Percentage
None
Job Shift
Any
Job Category
Marketing
Description
Summary
Serve as initial guest contact and key data entry clerk for ACE Club database information. Identify and gather information on valuable guests through observation, analysis, personal contact and service. Develop guest loyalty, relationships and direct marketing programs. Provide services to respond to guest requirements. Conduct informal surveys and queries.
Essential Duties And Responsibilities (other Duties May Be Assigned)

• Record and report database information to management, may assist in updating database files.
• Performs cash and credit card transactions associated with event ticket sales when assigned to the box office.
• Handles guest’s receipts according to internal casino policy.
• Ensures bank is counted and balanced with the Cash Cage.
• Clears, cleans, resets, and maintains station during shift.
• Will assist in making reservations for guests for outlets on property as deemed appropriate and may assist in arranging transportation.
• Provides excellent guest service through clear communication of all marketing activities and promotions, and amenities available to guests.
• Convey terms of ACE Program and explains qualification requirements to prospective gaming guest.
• Maintain the highest level of professionalism while managing sensitive issues. Demonstrate empathy while providing thoughtful and prompt resolutions.
• Available to work nights, weekends and Holidays.
• Assists guests both over the phone and in person.
• Oversee and/or participate in formal and informal surveys and queries.
• Identifies and initiates relationships with new guest for possible enrollment into the players club.
• Assists in maintaining redemption items inventory and recommends the purchase of incentives/merchandise.
• When acting as gift shop clerk
• May assist with special events and promotions as required.
• Issue and reprint club cards to guest.
• Issue complimentary items for guests as designated by management.
• Must be able to conduct tours of the gaming floor and other related facilities and posses’ knowledge of all Tribal properties and entities.
• Assists in the implementation of promotional programs designed to attract and retain large groups of new and existing customers to the casino such as slot tournaments, show tickets, buses, and off property events.

Supervisory Responsibilities
None
Access to Sensitive Areas and Information
As per the ACGC Access Matrix
Signatory Ability
Bank authorization slip
Complimentary vouchers per complimentary matrix
Qualifications
Working Conditions/Physical Demands
To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and standing at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment.
Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.