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Company | Concentra |
Address | Linthicum, MD, United States |
Employment type | FULL_TIME |
Salary | |
Category | Wellness and Fitness Services |
Expires | 2023-07-21 |
Posted at | 11 months ago |
Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.
- Ensure account resolution via communications with employers, insurance companies, TPAs and labs
- Collect payment from customers and accurately record in system
- Monitor customer account details for non-payments, delayed payments, and other irregularities
- Maintain accounts receivable customer files and records
- Address incoming customer service calls with clients
- Process rebills for open or corrected account balances
- Verify discrepancies and resolve customer billing questions or concerns
- Carry out billing, collection and reporting activities according to specific deadlines
- Correct insurance information and redirect bills to appropriate payer
- Document actions in practice management system
- Initiate collections on accounts and balances past due
- Update employer changes (contact names or address) and resubmit corrected bills
- Manage aging reports
- Assist with month-end close responsibilities
- Communicate with customers/payers to request payment status and arrange payment plans per policy
- Requests records when necessary to help settle past due balances
- Post adjustments when necessary and within compliance of company policy
- Process correspondence
- Mail correspondence for standard past due accounts and collections, identify delinquent accounts by reviewing files, and contact delinquent account holders to request payment
- Collaborate with the A/R Supervisor to reconcile accounts receivable on a periodic basis
- Schedule follow-up reminders while working assigned portfolios
- Submit employer profile updates and information as necessary
- High school diploma or GED equivalent
- Some college coursework in medical billing preferred
- Customarily has at least one or more years of collections experience
- Collection experience in occupational health field preferred
- Problem solving skills
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to handle multiple tasks
- Excellent communication, writing, and documentation skills
- Organizational skills
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Ability to work independently and meet/exceed client's needs
- Familiarity with Microsoft Excel, Outlook, Word
- Tuition Reimbursement
- Dependent Care Spending Account
- Medical, Vision, Prescription, Telehealth, & Dental Plans
- Life & Disability Insurance
- 401(k) Retirement Plan with Employer Match
- Colleague Referral Bonus Program
- Paid Time Off & Extended Illness Days Offered
- Employee Discounts
- Commuter Benefits
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