Accounts Receivable Collections Specialist

Who is Swire Coca-Cola? We are one of the largest bottlers of Coca-Cola and other beverage brands in America. Our 7,200 hardworking and passionate employees produce and distribute more than 50 brands and flavors across 13 states. We have as many careers as we have flavors, and regardless of which role you choose, you have a direct impact on Swire Coca-Cola, our products, and the communities we call home.
At Swire Coca-Cola, our commitment to excellence is what guides our actions with our employees. We offer a comprehensive benefits package for full-time associates which includes: Medical, Dental, Vision, 401K, Paid Vacation, Paid Holidays and Company Discounts.
What does an Accounts Receivable Clerk II do at Swire Coca-Cola?
Maintain communication and relationships with customers, work locations and Account Executives to obtain funds in a timely manner, obtain current/updated information, reconcile accounts, help clients navigate disputes, and inform district managers of non-paying/delinquent customers.
Responsibilities

• Work closely with Account Executives to collect on past due amounts
• Answer incoming customer, public and sales center inquires via phone or email to resolve concerns
• Maintain proper documentation and records for each account
• Utilize customer online portals to ensure proper transmission of invoices and discrepancy claims
• Other tasks as assigned
• Refund customer over payments, returned product and price corrections by pulling checks, invoices, correction backups and pricing backups to justify the refund
• Research discrepant amounts on customer accounts to reconcile and clear invoices, short pays and overpays by creating spreadsheets, reviewing pricing, and working with departments within sales centers
• Post payments for Key Account customers timely and accurately
• Monthly Collection Meetings online with work locations and account executives to ensure open communication
• Review and understand contract requirements

Requirements

• Must be at least 18 years of age
• Computer and technology proficient
• 2+ years of accounts receivable experience
• High School diploma or equivalent degree/certificate preferred
• Moderate Microsoft Office proficiency (Word and EXCEL)

Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics.
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