Account Services Specialist Jobs

At Picket Homes, we believe everyone should be able to live the way they want to live. More Americans are choosing to rent homes than ever before, and we believe it’s time for the quality of the experience to catch up to the demand. That’s why Picket and its property management subsidiary, Elara, are setting out to fundamentally transform the experience of renting a home.

We're disrupting this industry with modern technology and a rich inventory of quality residences, unparalleled service, smart home integrations, price certainty, security, and more. Come build with us!

We are looking for an account services specialist to execute procedures to reduce the amount of unpaid resident charges the company incurs. You will also be responsible for negotiating extensions with residents or write-off debt to minimize the company’s potential loss of income.

To be successful in this role, you should be analytical and have great report-writing skills. Ultimately, a top-notch collections manager should have extensive knowledge of collection laws, and continuously find ways to improve the company’s debt recovery.

Responsibilities

• Respond to inquiries from customers providing quality and accurate responses managing and resolving resident needs
• Supporting residents while ensuring collection policies and procedures to avoid excessive outstanding credit, are being adhered to
• Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations
• Creating and implementing a strategy to improve the collection of outstanding credit
• Research required information using multiple systems and resources
• Remaining informed of any legislative procedural training regarding debt collection
• Assisting residents with invoicing and payment collection
• Ensuring the accurate and timely invoicing of customers
• Negotiating with customers in cases when non-payment occurs

Requirements

• The ability to work accurately and independently
• Ability to work to strict deadlines
• Experience with accounting software and advanced knowledge of MS Excel
• Strong time and people management skills
• Outstanding leadership and managerial skills
• Excellent Customer Service skills
• Excellent analytical skills and an eye for detail
• 3–5 years’ experience as a collector or similar role
• Good verbal and written communication skills

What we offer

• Opportunities to grow one’s impact quickly, and advance within the company.
• Work with a world-class team to develop industry-leading processes and solutions.
• Work mileage reimbursement.
• Opportunity to join a company re-inventing the property management industry.
• Flexible time off, paid holidays, and health & welfare benefits.
• Employee stock options.
• Leadership and career development programs.
• Market competitive pay.

We do not accept solicitations from third-party recruiters for any positions. A background check, credit report, and pre-employment drug screening are required for this position. Elara is an equal opportunity employer that celebrates diversity and we welcome applicants from all backgrounds.

At Picket Homes and Elara, we are building something new and different - come build with us.