Account Manager (Remote - Us)

Account Manager

Our Mission: Develop a world-class team, exceptional customer-centric experience, and market-leading technology that empower our clients and partners to protect and grow their brands.

What We Deliver: TrackStreet has built an industry-leading SaaS (Software as a Service) platform that leverages the power of artificial intelligence and automation to radically reduce brand/pricing policy violations and deliver actionable market data that strengthens customer relationships, drives sales, and builds the bottom line.

At our core, we believe that when our customers are successful, so are we. That’s why we spend our days creating solutions to complex and painful problems; problems humans just can’t solve on their own, so that our clients become empowered to be more productive and more powerful in what they do.

We combine world-class technology with world-class people to be your world-class partner. We look forward to showing you why we’re the best.

THE OPPORTUNITY

TrackStreet is looking for an Account Manager to create long-term, trusting relationships with our clients while growing the client relationship. The Account Manager’s role is to manage a book of existing assigned clients, leveraging their unique skill set to retain and grow the relationships through renewals, expansions, upsells, & add-ons with-in this defined book of business.

Account Management responsibilities include developing strong relationships with clients, connecting with key business executives and stakeholders, conducting planned business reviews, meeting minimum retention metrics, preparing sales reports, meeting sales quotas, maintaining & growing recurring revenue. In this role, you will liaise with cross-functional internal teams to improve the entire client experience.

Ultimately, a successful Account Manager is an essential part of our sales organization keeping our clients satisfied and engaged with our products and services in the long-run.

Responsibilities

• Develop trusted advisor relationships with key accounts, client stakeholders, and executive sponsors
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Demonstrate client service skills by managing and exceeding client expectations as measured by KPIs
• Serve as the lead point of contact for all client account management matters within the assigned book of business
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Assist with challenging client requests or issue escalations as needed
• Prepare reports on account status
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Help clients through email, phone, online presentations, screen-share, and in-person meetings

Qualifications

• Experience delivering client-focused solutions to client needs
• Experience in eCommerce Software is preferred but not required
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Excellent listening, negotiation, and presentation abilities
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Process-oriented
• BA/BS degree in Business Administration, Sales or relevant field
• Solid experience in Microsoft Office Suite, Google Apps, HubSpot, Zendesk, etc.
• Strong verbal and written communication skills
• Proven work experience as a Client Success Manager, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role
• Understanding of website development, marketing, measurement and analytics, content management, digital marketing, and internet technology
• Outgoing personality that is naturally curious and willing to learn

Compensation

• Unlimited PTO
• Generous benefits package
• $100,000 - $138,000 on target earnings

Interested in learning more? Please contact with any questions or to submit your resume.

About Trackstreet

We’re a leading high-growth SaaS platform that protects the margin, reputation, and relationships of the best brands in the world. Our clients depend on us to see into the future in ways that enable them to straddle the worlds of eCommerce and retail, and to flourish in a quickly changing landscape.

We’ve got a tremendous team and we’re looking for that special someone who enjoys taking on a lot of responsibility in a dynamic, high-growth startup environment to join us. A recent finalist in the Codie Awards in the categories of Best eCommerce Solution and Best Sales and Marketing Intelligence Solution, TrackStreet is comprised of 6 modules (with more releasing shortly) which integrate to end surprises about the internet sales channel that erode customer confidence, reduce sales, and destroy brand equity. Our systems put brands back in control of their markets while enabling them to focus on building relationships and driving sales.

TrackStreet seeks a diverse pool of applicants and considers all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

Learn more about us at

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