Account Manager Jobs

About the Job

The primary responsibility of the Account Manager is to oversee and maintain relationships with an assigned portfolio of existing sign company clients. You will ensure they receive the highest level of customer service and support to prevent churn and ultimately grow their businesses. This involves engaging with them on a regular basis to better understand their business goals, challenges, and pain points. By doing so, you can provide personalized support and solutions to help them achieve their objectives and build long-lasting partnerships.

To be successful in this role, you will need to have excellent communication and interpersonal skills, as you will be the main point of contact for your assigned customers. You must be able to build rapport and trust with them, and be responsive to their needs and concerns.

You will also work closely with internal teams, such as Customer Success and Product Development, to gather feedback from sign companies and use this to continuously improve the customer experience. By acting as a liaison between customers and these teams, you can help identify areas for improvement and collaborate on solutions that benefit both the clients and the company.

Ultimately, your goal as an Account Manager will be to ensure that your assigned customers receive the highest level of sales support and to help them grow their businesses by offering tailored solutions that meet their needs. By doing so, you can help prevent churn, foster customer loyalty, and contribute to the company's overall success.

Job Duties

• Develop and maintain strong relationships with your portfolio of sign company clients, ensuring their satisfaction and loyalty
• Develop a deep understanding of client's business needs and goals, and align Cirrus solutions to help them achieve their objectives
• Collaborating with the marketing department to expand brand presence through the creation of suitable marketing materials
• Maintain and update accurate KPIs through HubSpot
• Conduct quarterly business reviews with clients to evaluate their progress and identify areas for improvement or growth
• Collaborate with internal teams, including sales, marketing, product, and technical support, to deliver exceptional customer experiences
• Perform additional duties as assigned
• Align performance to assigned KPI goals individually and for your team
• Monitor account health and proactively address any potential issues that may lead to client churn

Skills and Qualifications

• Working knowledge of Google Suite
• Ability to learn the sign company business, how they operate, and what makes them successful
• 3+ years of outside B2B sales experience with a track record of success in a focused market
• Practical knowledge of general technology
• Excellent communication and listening skills, including phone interaction
• Valid U.S. driver's license in good standing
• Prior sales success/lead qualification experience a plus
• Prior experience within the sign industry is a plus
• Independent/self-starter; able to take initiative

Physical Requirements

• Close visual focus required
• Must be able to sit or stand for long periods of time
• Position requires the use of a keyboard, headset, and laptop for a full work day
• Ability to lift, carry, and move up to 50 lbs.

Compensation

Salary, exempt from overtime