Account Manager, Exhibitor Relations - Fandango

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

At Fandango, we love movies. From showtimes and ticketing, to engaging content and innovations in movie going- we strive to deliver the perfect movie going experience—anytime, anywhere. And to be the go-to destination for moviegoers, we think it’s all about collaboration. Anyone can build a website or app, but it takes a special group across many disciplines to create an experience that can live across multiple platforms and connected devices. Thanks to an exceptional team, we’re working hard to make Fandango a little bit better every day. Our 30 million (and growing!) online and mobile monthly visitors can now buy movie tickets at over 25,000 screens nationwide and stay for exclusive trailers, our award-winning original video series, movie reviews, celebrity interviews and more. So, if you’re looking to inspire, be inspired and work at the intersection of entertainment and technology look no further than Fandango. Visit Fandango.com/careers for a behind-the-scenes look at Fandango and follow us on LinkedIn for the latest news and updates. Fandango is an NBCUniversal Company.

Account Managers are tasked with maximizing the partnership between Fandango and our theater circuit partners across their organizations. As the primary representative from Fandango, Account Managers will coordinate between Fandango departments and assist theater management to ensure all communications and initiatives are executed consistently across the respective theatre circuits.

Account Managers are responsible for coordinating all technical and operational activities related to preparing and the ongoing support of Fandango services. Predominantly focusing on theater level operational support functions, ensuring that all systems for movie ticket purchase and delivery are always fully functional.

Job Duties

• Act as primary contact for all assigned ticketing partner accounts, maintaining a superior level of customer service and support to all partners consistently
• Strong sales acumen with the ability to prepare, present, and implement customized solutions specific to the theatrical industry.
• Monitor ticketing purchase activity throughout Fandango services and ensure 100% uptime thorough daily testing, front end checks, ongoing monitoring, and effective troubleshooting with internal Network Operations Center and Site Support teams.
• All other duties as assigned
• Facilitate weekly and monthly partner meetings
• Documentation of sales and account management activities into CRM database
• Project manage rollout of various technical service solutions, new products and features driven from partner innovation
• Project manage rollout calendar and related technical preparations for onboarding new partners, and or new locations
• Outside Sales calls to Exhibition partners and prospects
• Oversee reporting and ticketing dashboards for each partner monthly, identifying opportunities for growth
• Suggest and implement proactive solutions to support partners and their personnel in the delivery of Fandango services
• Oversee and coordinate all systems integration efforts for new and existing partners including the development of solutions and ongoing maintenance of existing integration solutions, which connect Fandango to theater’s POS systems
• Creation of seat maps for reserved seating and specialty auditoriums
• Collaborate with cross-functional team leads to complete projects or resolve issues
• Coordinate with partners to enable ticketing through Fandango services. Manage and communicate timeline, execute testing, work with internal teams through to successful launch.
• Develop process for taking feedback from partners and creating change

Qualifications

Basic Requirements

• Adaptable and ambitious, enthusiastically take on assignments as needed to support the Team
• Strong account management and relationship building skills
• Exceptional interpersonal skills, articulate
• Experience managing key Accounts with a proven track record of success
• Flexibility, job often requires weekend availability and some travel
• Must be able to build and deliver PowerPoint presentations
• Proactive and results-driven, thrives on problem solving
• Able to exercise discretion and keep strictest levels of confidentiality
• Must maintain regular and acceptable attendance at such level as is determined at the company’s sole discretion
• 3+ years of relevant or account management experience
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to multi-task, detail oriented and responsive, deadline driven and strong quantitative reasoning skills

Desired Characteristics

• Experience in the exhibition, ticketing, or entertainment industry
• Experience at an e-commerce company
• A team player with a positive attitude who enjoys collaborating with others to achieve Team goals
• Ability to function in an ever changing and innovative environment
• Highly motivated and curious
• Bachelor’s degree (Marketing, Business or Communications preferred)
• Experience with Point-of-Sale technologies
• Ability to multi-task, prioritize, develop and implement project plans
• Professional, creative, energetic and resourceful
• Strong presentation and communication and skills

Additional Requirements

• Willingness to travel and work overtime, and on weekends with short notice
• This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
• Must be willing to work in Orlando, FL
• Some travel will be required

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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