Account Coordinator Jobs

Appointed is hiring for a full-time Account Coordinator for our B2B programs to join our team. This position plays a key role in Appointed’s B2B program, and our ideal candidate has at least 1 year of customer service experience. This is a full-time position and is located at the Appointed headquarters in Ivy City, DC.

Responsibilities

• Ensure prompt and professional customer service to all wholesale customers. Respond to customer inquiries in a timely and friendly manner, using Appointed’s established brand voice and policies.
• Assist the B2B fulfillment team by packing orders and processing labels as needed + ensure all customer orders are shipped correctly and in a timely manner.
• Assist customers with order-related issues, including but not limited to: order changes, shipping delays, and general product inquiries.
• Work collaboratively with the B2B, Production, and Fulfillment team to enhance customer’s full experience; from ordering process to receiving the products.
• Assist with reporting, list management and other administrative duties.
• Support the day-to-day operations of the Appointed Wholesale channel by supporting the full cycle of wholesale orders including liaising with customers, entering orders, processing payment, packaging and shipping, and general administrative support to grow the program.

Qualifications

• Strong organization and communication skills
• Excellent verbal and written communication skills
• Bachelor’s degree or equivalent experience
• Ability to quickly learn new software programs + well versed in social media platforms. Proficiency working with Shopify and Faire a plus!
• 1+ years experience working in a fast-paced office environment
• Experience with customer care and a polished, professional demeanor
• Multi-tasker who is able to manage multiple projects while working in a fast-paced environment
• Experience in B2B and/or retail is preferred

Benefits

• Generous employee discount
• PTO
• Health, vision, and dental insurance

This full-time position is based in our Washington, D.C. headquarters. To apply, please submit a cover letter and resume to [email protected].