Account Coordinator Jobs

Account Coordinator

Summary

The Account Coordinator works to assist the greater Account Management team with the day-to-day delivery of facilities services to our clients. This role plays an integral part in coordinating with external vendors and overseeing vendor performance to ensure timeliness and quality. The Account Coordinator supports the Account Manager with any functions needed to provide services to our clients as needed. The role is based at our corporate headquarters with travel to client sites as needed.

Responsibilities

• Refer client escalations up to Account Managers to find resolutions as quickly as possible
• Build and nurture the subcontractor base that performs service
• Act as a client advocate and work with internal departments to ensure client needs are understood and satisfied
• Aid in onboarding new vendors by working with different internal department
• Maintain an accurate and current database of vendor and client information
• Serve as direct support for Account Manager, interacting regularly with vendors and clients through telephone, email, and in person
• Aid in facilitation of service requests
• Source new vendors as needed and coordinate with vendors to schedule appointments and oversee performance
• Remain current on Company products and services
• Proactively engage with subcontractors in different markets to build a strong subcontractor network

Skills

• Hands on knowledge of MS Word, Outlook and Excel.
• Ability to work effectively in collaboration across all departments.
• Excellent critical thinking and problem-solving skills.
• Excellent verbal, written and time-management skills.
• Proven ability to adapt and be flexible to change.
• Contract negotiation skills.
• Must be productive in a deadline driven work environment.

Qualifications

• Industry Experience preferred
• Bachelor’s Degree preferred; High School Diploma/GED required

Compensation includes Vacation, Holiday Pay, 401k, great team and profit-sharing incentives.