Academic Advisor Jobs

Job no:518409

Position type:Staff Full Time

Benefit Status:Benefited-Union

Campus:UMass Lowell

Department:Grad & Professional Studies

Salary:Salary commensurate with experience and grade/range

Applications Open:Apr 03 2023

Applications Close:General Summary of Position:

This full-time position provides academic advising, personalized case management and support to online adult learners throughout the matriculated student academic lifecycle. The person in this role must confidently and accurately leverage data and student success reports to identify and prioritize student needs. Assists with projects and initiatives that support the achievement of departmental goals. Actively contributes to deliver a working environment that promotes optimism, collaboration, respect, solutions focused dialogue, and exceptional service to everyone.

Job Responsibilities Include:

Academic Advising:

• Meet with students individually and in groups, regularly throughout the year
• Actively participate in proactive outreach and degree planning to support student retention and success.
• Utilize CRM reports and dashboards to guide strategic outreach and student support campaigns for your assigned caseload
• Own student issues until they are fully resolved and keep the student and other stakeholders informed throughout the process.
• Participate in cross-training to gain expertise in advising all degree and certificate programs.
• Actively utilize and maintain reports of student performance, attendance, registration patterns and more to inform outreach strategies and early intervention support.
• Employ strong active listening and interviewing skills in order to provide students with a professional evaluation of their academic support needs.
• Meet all service level agreements (SLA’s) for student support.
• Understand and effectively communicate academic and administrative policies.
• Actively participate in initiatives geared towards student success, the student experience and the achievement of all departmental goals.
• Transition students from the Admissions process to Academic Advising by meeting with each student and completing intake and onboarding process
• Document student services and case management records in CRM and utilize all required systems including Five 9, Salesforce, PeopleSoft, Document Imaging, Skype, Zoom etc.
• Outreach to at-risk student populations, monitor their academic progress, and intervene as necessary to assist those students having difficulty.
• Build advising relationships and case management with students within assigned caseload and degree programs.
• Demonstrate skills and qualities that support a student-centric, customer service focused culture
• Participate in new student orientations and program related webinars
• Establish cooperative and collaborative relationships with faculty, staff and other internal customers.

Programming and Resource Development:

• Develop and maintain a student success toolkit with resources and tips that are relevant to the adult learner.
• Assist with student success themed webinars, prospective student events, graduation activities and other special projects

Additional responsibilities:

• Actively seek professional development opportunities specific to and complementary to your job functions
• Assist with the training of new hires on advising responsibilities
• Help to promote marketing campaigns
• Collaborate with website design team and marketing to ensure that website information is updated and correct.

Minimum Qualifications (Required):

• Master’s degree with a minimum of 2 years of experience working as an academic or career advisor (higher education preferred)

Or

• Experience providing advising services to online, non-traditional college level students preferred
• Ability to motivate and engage students in persisting and completing their programs
• Able to master the various technology used by the department including but not limited to: Internet based phone system, Student Information Systems, CRM and others
• Demonstrated ability in the use of spreadsheets as well all components of Microsoft Office
• Bachelor’s degree with minimum of 5 years of experience working as an academic or career advisor or related experience
• Ability to model outstanding student centered, customer service focused department culture
• Must be comfortable with making frequent phone calls for enrollment purposes and student support

Additional Considerations:

• Maintain an environment that is welcoming to persons of all backgrounds, nationalities, and roles
• Excellent organizational and customer service skills
• Strive to put student success first and exemplify the mission of the University and Division in all internal and external interactions
• Demonstrated ability to handle multiple tasks simultaneously and work independently
• Work requires independent thinking as well as following established University guidelines
• Requires independent thinking as well as following established University guidelines
• Works with supervisor, faculty coordinators, and faculty as needed

Special Instructions to Applicants:

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

This is an SEIU 888 Professional Union position, Grade P16.

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.

This position requires to work at least one evening shift per week, 11:30 a.m. to 8:00 p.m. With flexibility to work weekends if needed.

General hours of office operations are: Monday – Thursday 8:30 a.m. to 8:00 p.m. and Friday 8:30 a.m. to 5:00 p.m.

Please include a resume and cover letter with your application.Names and contact information of three references will be required during the application process