Air Support Advisor Jobs

Acts as the specialist for air bookings for Travel Advisor inquires and club business travel. Responsible for troubleshooting and reporting errors in the air booking system. Provides suggestions for improvement in processes. Has a thorough understanding of airline policies and procedures and implements accordingly. Provide excellent customer service utilizing the club’s Five Diamond Service standard.

Salary $22.68-25.19

Sign-on bonus terms Any candidate who accepts a full-time, regular job as a Air Support Advisor with AAA Northeast will be eligible to receive a $2,000 sign-on bonus.

Effective through 6/30/23. This bonus is payable in 2 installments, 1/2 when you start and 1/2 upon successful completion of 3 months of employment (3 months from the day you start work)

Provides support to the advisors on air relations questions/inquires. Acts as the subject matter expert regarding airline policies. Provides support for air bookings in TST. This includes troubleshooting, reporting of air booking failures in TST (Apollo), Amadeus and/or other GDS’s. Requests, quotes and manages group retail space for advisors.

Books/tickets/monitors air for advisors where there is a contract/commission agreement. Books/tickets/monitors members group air requests for advisors. Monitors all air queues for assigned locations. Monitors air variances –Budgets cost vs actual ticket.

Processes ticket reissues/exchanges, voids, and refunds for tickets issued through TST and Amadeus/other GDS’s

Books/tickets/monitors members air for EV & CA tour products either on contract or published fares. Requests air group bookings for CA/EV and monitors utilization, deposit requirements and ticketing.

Researches and books all club business travel based on the club’s expense and travel policy. This includesbooking/ticketing and logging all information in tracking worksheets and logging expenses into Concur. Research and books club executives and board of directors’ business and personal travel.

Keeps abreast of even industry trends, market climates, and competitive activities and recommends suggestions to leverage opportunities among colleagues. Demonstrates working knowledge of business. Provides suggestions for improvement to the team’s processes including procedure manual.

Other duties may be assigned.

Education/Licenses/ Certifications

Travel school certification, 2 years of college preferred

Experience

Minimum 3 years’ experience in a tour operator’s air dept. or high-volume travel agency.

Excellent GDS skills Amadeus, Sabre and Apollo.

Knowledge of Softrip or other tour reservation system helpful.

Working in a fast-paced sales and/or customer service environment

Knowledge of ARC process and debit memos.

Knowledge of net fares, commission contracts, airline rules and policies.

Are you passionate about travel and helping others?

Join our amazing travel team and bring our members’ travel dreams to life!

AAA Northeast is looking for an energetic and motivated Travel Advisor to join our travel team.

AAA has been helping and serving its members for more than a century on the road and beyond. As one of North America’s largest leisure travel agencies, AAA Travel has always been on the forefront of what’s next in dreaming, planning, and going and we are looking for enthusiastic travel professionals to join our growing team.

• Sign-on bonus terms Any candidate who accepts a full-time, regular job as a Travel Advisor with AAA Northeast at our Plymouth location will be eligible to receive a $1500 sign-on bonus. Effective 3/13/23 through 6/30/23. This bonus is payable in 2 installments, 1/2 when you start and 1/2 upon successful completion of 3 months of employment (3 months from the day you start work)

A successful AAA Travel Advisor is organized, self-motivated, detail-oriented and thrives in a fast-paced and ever-changing environment. You will provide excellent service and build relationships with our members while researching, reserving, and finalizing domestic and international travel arrangements.

The travel advisor role has the following responsibilities

• Achieve assigned sales goals- build business by converting local, phone, and online leads
• Curate travel experiences and share product knowledge- selling cruises, tours, resort packages, and independent adventures worldwide
• Brand ambassador & community involvement- represent AAA and our various services in your community through volunteer and local engagement
• Relationship building- create repeat clients and lasting relationships for future business
• Give exemplary member service- we want to create raving fans through service excellence

Job & Travel industry benefits

• Proficient with basic computer knowledge, well-organized, and able to learn new systems
• High school Diploma or GED Required
• EDucational and discounted travel opportunities
• Extensive travel industry training provided
• Personal travel experience always a plus!
• 2+ years of experience in the travel industry or customer service/sales environment preferred
• Comprehensive benefits including Health, dental, vision, 401(k) with up to 6% match, and paid time off consisting of Vacation, Sick days, Holidays, Volunteer time, and more
• Hybrid and remote positions available
• Complimentary AAA Premier membership
• Tuition reimbursement, health & wellness rebates, and more
• Additional 7 days of Educational Travel time off
• Competitive salary, incentive pay, annual bonus opportunity

AAA Northeast is driven by the diverse talents, skills, passions and expertise of our team. We’re continuously expanding and redefining our innovative products and services to create the best experiences for our members. As we continue to grow, our mission remains the same helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.