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911 Dispatcher Jobs

Company

Pitkin County
Address , Aspen, Co
Employment type FULL_TIME
Salary $27.62 - $48.34 an hour
Expires 2023-07-22
Posted at 1 year ago
Job Description
Job Summary

Answers basic emergency and non-emergency calls for service; takes information from callers, and enters information into Pitkin County Regional Emergency Dispatch Center (PCREDC) database; monitors radio traffic, and provides assistance and information to law enforcement officers, emergency services agencies, and the general public in compliance with state and Federal laws and PCREDC guidelines.

Job Responsibilities

  • Supports the relationship between Pitkin County government and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned.
  • Answers, evaluates, and prioritizes incoming emergency and non-emergency telephone calls; determines the exact nature and location of the situation; acts in accordance with laws, policies and procedures, and jurisdictional boundaries; provides emergency medical dispatch instructions for all medical calls for service.
  • Requests, reads, interprets, and acts on all Colorado Crime Information Center/National Crime Information Center (CCIC/NCIC) data related to wants and warrants, restraining orders, criminal histories, and domestic and international Department of Motor Vehicles (DMV) records; makes entries and maintains wants and warrants information in CCIC/NCIC; coordinates with other law enforcement agencies via CCIC/NCIC, International Police (INTERPOL) and National Law Enforcement Telecommunications System (NLETS).
  • Prioritizes and dispatches calls to emergency responders; logs information in Computer Aided Dispatch (CAD) system; coordinates responses and resources on emergency incidents; processes radio traffic from the field; provides regular checkups on public safety personnel.
  • Perform a variety of dispatching duties in support of public safety and emergency services activities; receives and routes emergency and non-emergency telephone and radio calls; dispatches emergency services personnel as directed; duties may vary depending on job assignment and training.

Minimum Qualifications, Knowledge and Skills

Qualifications (Experience, Education, Licenses, Certifications):
This position follows a sequence:
  • Attain and maintain proficiency in all dispatching disciplines.
  • 1-3 years of progressively responsible and applicable experience.
  • 3 plus years progressively responsible and applicable experience.
  • Successfully complete the Dispatcher Level III Workbook.
  • Up to one year of customer service and computer experience.
  • Must possess a valid Colorado Driver’s License and acceptable Motor Vehicle Record.
  • Terminal Operator certification for access to National Crime Information Center (NCIC) and Colorado Crime Information Center (CCIC) is required within six months of hire.
  • Level II (in addition to Level I):
    • 1-3 years of progressively responsible and applicable experience.
    • Attain and maintain proficiency in all dispatching disciplines.
  • Level I:
    • Up to one year of customer service and computer experience.
    • High School Diploma or GED equivalent.
    • Terminal Operator certification for access to National Crime Information Center (NCIC) and Colorado Crime Information Center (CCIC) is required within six months of hire.
    • Must possess a valid Colorado Driver’s License and acceptable Motor Vehicle Record.
  • Level III (in addition to Level II):
    • 3 plus years progressively responsible and applicable experience.
    • Successfully complete the Dispatcher Level III Workbook.
  • High School Diploma or GED equivalent.
Knowledge Of:
  • Customer service techniques, including de-escalation.
  • Basic accounting and budgeting principles and practices.
  • General County and office policies and procedures.
  • Records management principles and practices.

Skill In:
  • Microsoft Office Products and Google Suite.
  • Establishing and maintaining effective working relationships.
  • Organizing and prioritizing work to meet deadlines and accomplish tasks.
  • Communicating clearly both verbally and in writing.
  • Typing and entering data with speed and accuracy.

Physical Demands and Working Environment

  • Work is performed in a fast paced, high volume call center environment; incumbents must remain alert and responsive while coordinating stressful situations in a fluid and dynamic work environment.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The employer retains the right to change or assign other duties to this position.